Security Operations Specialist

Sun Life • Wellesley, MA

2d • Onsite

About The Position

Sun Life U.S. is seeking a Security Operations Specialist for its corporate office in Wellesley, Massachusetts. The role is the primary contact for the Incident Reporting Centre and on-site security operations, helping maintain a safe and secure environment for employees and visitors. The specialist reports to the Manager of Enterprise Security and collaborates with security professionals on support services, emergency response, process documentation, physical security operations, and incident investigations.

The position contributes to security risk management, investigations and intelligence programs, security system solutions, special-event and personnel protection, and security advice, direction, and education. It requires a strategic approach to anticipating security threats, implementing countermeasures, and handling real-time situations calmly and professionally, including interactions with senior executives. The role is permanent, full-time, and requires working in the office five days per week.

The position offers a salary range of $68,800 to $103,200 and eligibility for a discretionary annual incentive award based on individual and business performance. Sun Life describes the work environment as dedicated, collaborative, and focused on continuous learning and improvement.

Requirements

• At least 5 years of experience in corporate security or law enforcement.
• Strong knowledge of emergency response protocols.
• Ability to work independently as an individual contributor and collaboratively with team members.
• Excellent communication and interpersonal skills.
• Ability to remain calm and make quick decisions in high-pressure situations.
• Proficiency in security reporting software and the Microsoft Office suite.
• Valid security license, first aid certification, and a clean criminal record check.
• Strong analytical and problem-solving skills.

Nice To Haves

• Secondary education in Criminal Justice, Security Management, or a related field is preferred.
• Professional certification such as CPP (Certified Protection Professional) or PSP (Physical Security Professional) is highly desirable.
• Experience with risk assessment methodologies and security auditing processes is desirable.

Responsibilities

• Coordinate incident investigations and responses, serving as the on-site regional point of contact for the Incident Reporting Center.
• Support major events and high-risk situations, including terminations and executive protection.
• Maintain and troubleshoot physical security technology and conduct regular audits and tests.
• Contribute to security planning, risk assessments, and intelligence gathering for events.
• Participate in safety procedures, including occupational health and safety walkthroughs, emergency drills, and evacuation planning.
• Liaise with law enforcement, emergency services, building management, and other external partners.
• Conduct proactive security measures, including site awareness and audits, and stay updated on industry trends.
• Provide dedicated support to the Executive Office and assist with special security-related projects.
• Contribute to the continuous improvement of security policies and procedures.

Benefits

• Competitive salary and discretionary annual incentive award.
• Generous vacation and sick time.
• Paid family, parental, and adoption leave.
• Medical coverage.
• Company-paid life and AD&D insurance.
• Disability programs.
• Partially paid sabbatical program.
• 401(k) employer match.
• Stock purchase options.
• Employer-funded retirement account.
• Flexible, inclusive, and collaborative work environment that supports career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed