Security Operations Specialist
About The Position
Sun Life U.S. is seeking a highly skilled and adaptable Security Operations Specialist for its corporate office in Wellesley, Massachusetts. The position is permanent, full-time, and requires working in the office five days per week. Reporting to the Manager of Enterprise Security, this role is the primary contact for the Incident Reporting Centre and on-site security operations, supporting a safe and secure environment for employees and visitors. The specialist coordinates incident response and investigations, supports major events and high-risk situations, maintains physical security technology, and contributes to security planning, risk management, intelligence gathering, and continuous improvement of security policies and procedures. The role also supports emergency response and safety programs, liaises with external partners, and provides dedicated support to the Executive Office and special security-related projects. The position works with a team responsible for support services, emergency response documentation, physical security operations, incident investigations, security systems, personnel protection, and security education.
Requirements
- Minimum of 5 years of experience in corporate security or law enforcement.
- Strong knowledge of emergency response protocols.
- Ability to work independently and effectively with other team members.
- Excellent communication and interpersonal skills.
- Ability to remain calm and make quick decisions in high-pressure situations.
- Proficiency in security reporting software and the MS Office suite.
- Valid security license, first aid certification, and a clean criminal record check.
- Strong analytical and problem-solving skills.
Nice To Haves
- Secondary education in Criminal Justice, Security Management, or a related field.
- Professional certifications such as CPP (Certified Protection Professional) or PSP (Physical Security Professional).
- Experience with risk assessment methodologies and security auditing processes.
Responsibilities
- Coordinate incident investigations and responses, serving as the on-site regional point of contact for the Incident Reporting Centre.
- Support major events and high-risk situations, including terminations and executive protection.
- Maintain and troubleshoot physical security technology, and conduct regular audits and tests.
- Contribute to security planning, risk assessments, and intelligence gathering for events.
- Participate in safety procedures, including OHS walkthroughs, emergency drills, and evacuation planning.
- Liaise with external partners, including law enforcement, emergency services, and building management.
- Conduct proactive security measures, including site awareness and audits, and stay updated on industry trends.
- Provide dedicated support to the Executive Office and assist with special security-related projects.
- Contribute to the continuous improvement of security policies and procedures.
Benefits
- Competitive salary and discretionary annual incentive award based on individual and business performance.
- Generous vacation and sick time.
- Paid family, parental, and adoption leave.
- Medical coverage.
- Company-paid life and AD&D insurance.
- Disability programs.
- Partially paid sabbatical program.
- 401(k) employer match.
- Stock purchase options.
- Employer-funded retirement account.
- Flexible, inclusive, and collaborative work environment supporting career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
