Security Operations Specialist

Core Scientific, Inc.•Austin, TX

3d•Onsite

About The Position

The Security Operations Specialist serves as a Watch Stander in Core Scientific's 24/7 Security Operations Command Center (SOCC), supporting the operational and technical functions of the organization's physical security program. The role maintains continuous situational awareness across company facilities, monitors physical security systems, assesses security and safety events, coordinates incident response, and provides technical support for the enterprise physical security platform. The position combines security monitoring, incident management, security system administration, investigations, and first-line technical troubleshooting. Specialists take ownership of assigned incidents, communicate clearly, maintain accurate documentation, and build technical proficiency through an internal academy program, ongoing training, and qualifications. This is an onsite role in Austin, Texas. It follows a rotating 12-hour Pitman (2-2-3) schedule, including alternating weekends and holidays. Minimal travel may be required as needed.

Requirements

High school diploma or equivalent.
Strong written and verbal communication skills.
Demonstrated ability to troubleshoot problems using a structured and logical approach.
Strong attention to detail and documentation.
Ability to manage multiple priorities during high-tempo operations.
Ability to remain calm and professional during critical incidents.
Demonstrated curiosity, initiative, teamwork, and willingness to continuously learn.
Comfort with enterprise software, computers, technical systems, and web-based applications.
Ability to work 12-hour shifts, including nights, weekends, and holidays.

Nice To Haves

Experience in a PSOC/GSOC, Command Center, emergency communications, dispatch, military operations, data center, IT help desk, NOC, systems administration, technical support, physical security systems, or another mission-critical operational environment.
Experience with physical security platforms such as Genetec Security Center, C-CURE, LenelS2, Milestone, Avigilon, or similar systems.
Experience with access control, video management, intrusion detection, credential management, or alarm monitoring.
Foundational understanding of networking concepts including TCP/IP, UDP, multicast, DNS, DHCP, ports, and IP addressing.
Experience with Windows systems, Active Directory, SQL, certificates, firmware, or enterprise application support.
Experience troubleshooting networked devices or enterprise applications.
Technical certifications such as CompTIA A+, Network+, Security+, vendor physical security certifications, or equivalent education.

Responsibilities

Maintain continuous situational awareness across company facilities, personnel, physical security systems, and ongoing events.
Monitor access control, video management, intrusion detection, alarm, environmental, and other security monitoring platforms.
Identify anomalous activity, security concerns, system issues, and operational risks.
Serve as a first point of contact for security, safety, and operational incidents.
Assess and prioritize events based on life safety, severity, business impact, and operational risk.
Coordinate incident response, communications, and escalation with site personnel, internal teams, leadership, first responders, and other stakeholders.
Conduct detailed shift turnover briefings to ensure continuity between watches.
Administer and support access control, video management, intrusion detection, credentialing, and related physical security applications.
Process cardholder and credential requests, access changes, and other approved platform changes.
Monitor application, system, and device health and identify degraded or abnormal conditions.
Perform approved configuration management, firmware updates, system hardening, and other platform maintenance activities.
Support investigations through video review, access-control research, event reconstruction, system data, and information gathering.
Maintain accurate system configurations and support the ongoing reliability and security of the physical security platform.
Provide first-line technical support for physical security systems, devices, and applications.
Troubleshoot IP cameras, access control devices, intrusion systems, application services, credentials, connectivity, and system-health issues.
Use structured troubleshooting methods to determine whether issues originate in the physical security application, field device, server infrastructure, network, or another supporting technology.
Resolve issues within the team's area of responsibility and escalate appropriately to internal technology teams.
Provide clear technical findings, troubleshooting steps, and supporting information when escalating issues.
Identify recurring problems, system deficiencies, and opportunities to improve reliability, performance, and supportability.
Create detailed incident reports, troubleshooting records, operational logs, shift documentation, and after-action reports.
Follow established procedures, playbooks, technical standards, and escalation processes while identifying opportunities for improvement.
Participate in tabletop exercises, operational drills, system testing, technical training, and qualification activities.
Complete initial qualification training and maintain required operational and technical proficiency through ongoing training and certification.
Adapt to changes in customer requirements, service-level agreements, site needs, technology, procedures, and business operations.
Apply lessons learned from incidents, exercises, and system issues to improve future performance.
Contribute to the continued development, maturity, and scalability of Command Center operations.
Foster open, respectful, and professional communication within the team and with co-workers, teammates, and leaders across the organization.
Perform other duties as assigned.