Security Operations Command Center Operator

Longwood Gardens•Kennett Square, PA

3d•Onsite

About The Position

Longwood Gardens is seeking a Security Operations Command Center (SOCC) Operator to serve as the primary dispatch and communications resource for its Public Safety & Security team. This role performs essential dispatch, monitoring, communication, and administrative functions to help maintain a safe and secure environment at Longwood Gardens. The SOCC Operator supports a 24-hour, 7-day operation, with shifts varying to include days, evenings, overnights, weekends, holidays, and overtime as operational needs require.

Requirements

A minimum of 2 years of dispatch, communications, emergency operations, security, law enforcement, healthcare, higher education, or related experience
A valid driver's license is required
Proficiency with Microsoft Office
Knowledge of security operations, dispatch procedures, and emergency communications such as All-Call radio systems, OnSolve, and CCTV
The ability to remain calm, exercise sound judgment, and communicate effectively with internal teams and external emergency responders in emergencies and high-pressure situations
Strong problem-solving, organizational, and multitasking skills, with the ability to monitor multiple communication channels simultaneously while maintaining attention to detail
The ability to sit for extended periods while monitoring multiple information sources simultaneously, communicate by phone, radio, and in person, and occasionally lift up to 30 pounds

Nice To Haves

An associate degree in Public Safety, Criminal Justice, Emergency Management, or a related field preferred
First Aid and/or CPR certification preferred

Responsibilities

Answering and responding to incoming Public Safety & Security calls, radio communications, and emergency notifications
Dispatching Public Safety personnel and coordinating responses to routine and emergency incidents, including with emergency responders
Monitoring CCTV, access control, alarm, and other security systems
Broadcasting emergency notifications and organization-wide communications
Monitoring weather conditions and communicating significant alerts and emergency information
Maintaining accurate incident reports, activity logs, and departmental records
Tracking officer assignments, key control, staffing schedules, and daily operational activities
Maintaining knowledge of organization facilities, roadways, and locations to support emergency response
Providing administrative and operational support, including maintaining databases and submitting service requests
Ensuring compliance with departmental policies, procedures, and emergency response protocols