Command Center Operator

PCI Municipal Services • Virginia Beach, VA

1d • $19 - $19 • Onsite

About The Position

A fast-paced work environment with a focus on real-time monitoring of systems and enforcement. Creates a positive image of the City of Virginia Beach by demonstrating a high degree of professionalism. Uses email as a daily communication tool. Understands and uses Microsoft Word, Excel, Access, and PowerPoint applications. Understands Google Mail and Calendar Monitor customer payments and citation issuance. Compiles, analyzes, and applies data. Use operational cameras to monitor garage operations.

Requirements

• Strong Communication Skills
• Proficient in Microsoft Word, Excel, Access, and PowerPoint applications
• Understands Google applications including G-Mail and Google Calendar
• Organized
• Excellent customer service skills
• Time Management
• Analytical
• Understanding of IT systems and monitoring tools.
• Excellent verbal and written communication skills for effective reporting
• Ability to trouble shoot and resolve issues.
• Multitasking: Ability to monitor multiple systems in a fast- paced environment
• Knowledge of parking codes and regulations
• Able to stand and or walk for extended periods.
• Decision making skills.
• Problem solving/critical thinking.
• Knowledge of Oceanfront area

Responsibilities

• Event Support: Direct staff to areas of need.
• Monitor Ambassadors in the field to ensure that efficient routes are occurring.
• Manage incoming calls from Call Center.
• Provide information and direct staff as needed.
• Accurate reporting of incoming calls/citations
• Develops ideas to improve operation.
• Promotes a positive image of the City of Virginia Beach

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed