Command Center Operator

STRATEGIC SECURITY CORP•Smithtown, NY

3d•$21 - $21•Onsite

About The Position

Strategic Security (SSC) is a nationwide leading provider of security guard services, executive protection, intelligence, consulting, and investigative services. The SSC Operations Center Watch Officer is responsible for dispatch, scheduling, and analysts in our Operations Center to support our local and nationwide client locations. The hours of operations are 24/7. The rate for this position is $21.00/hr.

Requirements

Must possess a high school diploma or equivalent
Possess exceptional computer skills and the ability to multi-task
Ability to follow orders
Proficient computer skills including Microsoft Office
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Must be at least 21 years old or the minimum age required by the state, if higher
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Must be able to operate radio or telephone equipment and/or console monitors
Must have demonstrated ability to interact cordially and communicate with the public
Must be warm, engaging, charismatic; and possess a natural ability to develop rapport with others in an authentic and sincere manner
Must practice good judgment; high level of integrity
Must be proactive; take initiative with minimal supervision
Must be resourceful; think critically and finds solutions even without the obvious resources
Must be able to navigate challenging situations while remaining positive
Subject to a drug screen to the extent permitted by law
Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Nice To Haves

Experience in the security industry and Operations Centers preferred

Responsibilities

Monitoring multiple intrusion and fire alarm systems for client locations.
Monitor closed circuit television systems for client locations.
Monitor multiple radio talk groups for local site to include security and fire talk groups.
Answer incoming emergency and non-emergency calls for the local client location.
Annotate all site activity as it pertains to security, fire and/or facilities.
Communicating directly with the client and the security forces team to ensure site and business safety.
Communicate and work closely with other SOC dispatchers and Account Manager on various shifts.
Conduct status checks of all posts/patrols.
Dispatch appropriate security personnel for calls for service.
Maintain log books/blotters, handling guard force call outs, backfills or additional service requests.
Monitoring guard force time, attendance and post watch.
Monitoring of GPS tracking of company assets and performing other duties as needed.