Security Operations Center Lead

Walden Security•Knoxville, TN

19h•Onsite

About The Position

The Security Operations Center Lead oversees the entire second-shift operation at KUB in Knoxville, supervising and directing security officers, including the Rover Patrol position. As the primary on-shift leader, the Lead ensures officers perform their duties, addresses operational issues, and maintains compliance with KUB post orders and expectations. The role protects client property by monitoring cameras, alarms, and video equipment; dispatching calls by telephone and radio; answering routine and emergency calls; and assisting employees, vendors, and guests. The Lead communicates incident information to leadership as appropriate and is expected to solve problems, think critically, and work with attention to detail. The position works in a 24/7 operations center on a designated shift, with flexibility to cover extra hours as needed.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
At least 1 year of related experience in crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
Experience in alarm monitoring.
Ability to pass a criminal background check and drug test.
Ability to rapidly analyze large amounts of information and remain composed under high-stress circumstances.
Ability to read and comprehend simple English instructions, correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to apply common-sense reasoning to written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.
Typing speed of at least 45 words per minute.
Proficiency with Microsoft Windows 10 and Microsoft Office products, including Outlook.
Valid driver's license.
Ability to work a designated shift in a 24/7 operations center and cover extra hours as needed.
Ability to meet the physical demands of the role, including regularly talking or hearing; frequently standing, walking, sitting, and using hands; occasionally reaching, climbing or balancing, stooping, kneeling, crouching, or crawling; and occasionally lifting or moving up to 25 pounds.
Required vision abilities include close and distance vision, depth perception, focus adjustment, and distinguishing basic colors.

Nice To Haves

At least 1 year of experience in a physical Security Operations Center (SOC), GSOC, security or law enforcement position, or dispatch center.
Working knowledge of mass notification tools.
Prior camera and/or alarm integrator experience.

Responsibilities

Lead and oversee the second-shift operation at KUB.
Supervise and provide direction to second-shift security officers, including the Rover Patrol position.
Ensure officers perform their duties and comply with KUB post orders and expectations.
Address operational issues as the primary on-shift leader.
Monitor cameras, alarms, and video equipment, including video, door, and duress alarms.
Answer routine and emergency calls and dispatch associated calls by telephone and radio.
Communicate information about incidents to leadership as appropriate.
Provide general assistance to employees, vendors, and guests.
Protect client property against fire, vandalism, and illegal entry.