Security Operations Center Analyst

Black Knight Security•Pittsburgh, PA

1h•Onsite

About The Position

Black Knight Security is seeking a Security Operations Center Analyst to monitor security systems, respond to alerts, coordinate mobile patrol responses, manage video intercom calls, review recorded footage, and document incidents. This is an in-office position, and applicants must live in the Pittsburgh, Pennsylvania area. The schedule is 32 hours, with shifts listed as midnight–8 a.m. Sunday, Monday, Tuesday, Friday, and Saturday, and 8 p.m.–4 a.m. The pay rate is $26.50 per hour.

Requirements

At least 2 years of experience in security, computers, or technology.
Proven experience as a Security Monitoring & Dispatch Analyst or in a similar role.
Proficiency in operating and troubleshooting security camera systems and related technology.
Strong communication and interpersonal skills for coordinating with mobile patrol officers and other team members.
Knowledge of security protocols, emergency response procedures, and incident reporting.
Ability to multitask and make quick, sound decisions in high-pressure situations.
Familiarity with video intercom systems and access control procedures.
Associate's degree in a related field or equivalent work experience.

Nice To Haves

Relevant certifications in security operations and surveillance.

Responsibilities

Monitor live security camera feeds for suspicious activity and potential security threats.
Respond to camera-generated alarms and alerts and take appropriate action.
Coordinate and dispatch mobile patrol officers through third-party partners to respond to incidents and alarms.
Communicate with mobile patrol units to support timely and appropriate responses.
Initiate video intercom calls, verify identities, and grant access to authorized personnel.
Serve as a first point of contact for visitors and provide guidance and assistance.
Review recorded security footage to investigate incidents, identify potential breaches, and gather evidence.
Collaborate with law enforcement and internal teams to provide video evidence for investigations.
Prepare accurate, timely incident reports detailing security events, actions taken, and recommendations for improvement.
Maintain comprehensive records of security incidents and responses.