Security Operations Center Analyst

Santander•Quincy, MA

1d•$45,000 - $71,000•Onsite

About The Position

The Security Operations Center Analyst contributes to Santander’s security operations team by supporting safe and secure business operations during crises, including natural disasters, workplace violence, facility emergencies, fires, and serious injuries or illnesses. The role uses computer operating systems and security monitoring systems extensively. It is an on-site position in Quincy, Massachusetts, scheduled for the first shift, 6:00 a.m. to 2:00 p.m., on a rotating schedule of four days on and two days off. The position includes four weeks of mandatory training: two weeks of classroom training, one week of on-the-job training from 8:00 a.m. to 2:00 p.m., and one week of on-the-job training from 2:00 p.m. to 8:00 p.m. The analyst monitors physical security systems and communications, assesses and responds to incidents, coordinates with security personnel, law enforcement, and internal teams, and escalates serious events to management. Other duties include preparing incident reports, answering calls, dispatching emergency services for life-safety events, provisioning physical access, assisting with alarm testing and basic troubleshooting, and completing administrative work.

Requirements

High school diploma, GED, or equivalent work experience.
Effective written, oral, and interpersonal communication skills, including the ability to interact professionally with all levels of personnel and the general public.
Ability to use initiative and independent judgment within established guidelines.
Ability to prepare written reports and logs in neat, legible handwriting; computer skills may be required.
Ability to read and understand operating procedures and instructions.
Exceptional customer service and communication skills.
Flexibility and ability to adapt to changing environments and situations.
Intermediate computer skills, including the ability to use innovative wireless technology at client-specific sites.
Ability to work in various environments, including adverse outdoor conditions such as cold, rain, or heat.
Constant mental alertness and attention to detail while setting priorities and following up on assignments.
Must be legally authorized to work in the United States on a full-time basis without employer sponsorship to commence employment.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Ensure incidents are properly escalated to management and communicated to employees as needed.
Review alarm and incident documentation for accuracy and completeness.
Monitor branch burglar alarm systems, threat intelligence feeds, corporate door alarms, and video surveillance equipment.
Continuously observe SOC email and telephone systems for security-related events or communications.
Analyze physical security incidents to assess their potential impact on employees, customers, and property.
Respond to incidents promptly and effectively in accordance with established procedures.
Coordinate incident response between on-site security personnel, law enforcement officers, and internal business teams.
Escalate major incidents to management.
Prepare written reports summarizing incidents and actions taken.
Answer emergency and non-emergency calls and provide accurate guidance on physical security matters.
Dispatch emergency services for critical life-safety events, such as medical emergencies.
Provision physical access to corporate offices and retail branch locations as needed.
Assist vendors and other authorized personnel with after-hours access requests.
Assist with alarm equipment testing, including hold-up alarms.
Perform basic troubleshooting of access control, burglar alarm, and video surveillance systems, and open service calls as needed.
Complete additional administrative work as assigned.