Security Operations Center Analyst

Banco Santander•Quincy, MA

3d•Onsite

About The Position

The Security Operations Center Analyst contributes to the security operations team during crisis situations that could threaten safe and secure business operations, including natural disasters, workplace violence, facility emergencies, fires, and serious injuries or illnesses. The role monitors physical security systems and communications, assesses incidents affecting employees, customers, and property, and coordinates appropriate responses with security personnel, law enforcement, and internal teams. It also involves preparing incident reports, handling calls, supporting physical access requests, testing and troubleshooting security equipment, and completing administrative work. The position requires regular use of computer operating systems and is an on-site role in Quincy, Massachusetts. The role is scheduled for the first shift, 6:00 AM to 2:00 PM, on a rotating schedule of four days on followed by two days off. Mandatory training lasts four weeks: two weeks of classroom training Monday through Friday, 8:00 AM to 4:00 PM; one week of on-the-job training Monday through Friday, 8:00 AM to 2:00 PM; and one week of on-the-job training Monday through Friday, 2:00 PM to 8:00 PM.

Requirements

High school diploma, GED, or equivalent work experience.
Effective written, oral, and interpersonal communication skills, including the ability to interact professionally with personnel at all levels and the general public.
Ability to use initiative and independent judgment within established guidelines.
Ability to frequently prepare neat, legible written reports and logs; computer skills may be required.
Ability to read and understand operating procedures and instructions.
Exceptional customer service and communication skills.
Flexibility and adaptability in changing environments and situations.
Intermediate computer skills to use innovative wireless technology at client-specific sites.
Ability to work in various environments, including adverse outdoor conditions such as cold, rain, or heat.
Constant mental alertness and attention to detail while setting priorities and following up on assignments.
Legally authorized to work in the United States full-time without requiring employer sponsorship to commence employment.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Ensure incidents are properly escalated to management and communicated to employees as needed.
Review alarm and incident documentation for accuracy and completeness.
Monitor branch burglar alarm systems, threat intelligence feeds, corporate door alarms, and video surveillance equipment.
Continuously observe SOC email and telephone systems for security-related events or communications.
Analyze physical security incidents to determine their potential impact on employees, customers, and property.
Respond promptly and effectively to incidents in accordance with established procedures.
Coordinate incident response efforts among on-site security personnel, law enforcement officers, and internal business teams.
Escalate major incidents to management.
Prepare comprehensive written reports summarizing incidents and actions taken.
Answer emergency and non-emergency calls and provide accurate guidance on physical security matters.
Dispatch emergency services for critical life-safety events, such as medical emergencies.
Provision physical access to corporate offices and retail branch locations as needed.
Assist vendors and other authorized personnel with after-hours access requests.
Assist with alarm equipment testing to ensure security systems, including hold-up alarms, function properly.
Perform basic troubleshooting of access control, burglar alarm, and video surveillance systems, resolving equipment problems and opening service calls as required.
Complete additional administrative work as assigned.