Security Officer (FT)

PENN Entertainment • Lawrenceburg, IN

1d • $15

About The Position

The Security Officer supports a safe, secure, and comfortable environment for guests and team members at the company’s casino, hotel, and surrounding property. The role patrols property on foot and by vehicle, responds to alarms, disturbances, and medical situations, escorts funds and personnel in sensitive areas, and may operate Security Dispatch. The officer also performs Fire Safety Officer functions, supports customer boarding and disembarking, prepares incident reports, and provides training to new officers as needed. The position requires positive guest interactions, confidentiality, adherence to company policies, and safe performance of assigned duties. The officer may also perform reasonable temporary duties outside the position description when needed for efficiency, productivity, or guest service.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• Previous experience in a guest service-related field required.
• Ability to obtain and maintain a valid driver’s license and operate company vehicles as needed.
• Must obtain CPR certification and Bloodborne Pathogen training.
• Excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills.
• Excellent written and verbal communication skills; fluency and literacy in English.
• Ability to identify and quickly respond to potential problems and conflicts, and defend self and others in combative situations.
• Ability to run on level surfaces and up and down stairs.
• Ability to maintain confidentiality and professionalism.
• Strong computer skills and competency in Microsoft Office applications.
• Ability to write clear, accurate, and concise reports.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to maintain high energy and take a proactive, strategic approach to issues.
• Ability to work collaboratively and communicate effectively with guests and team members at all organizational levels.
• Ability to remain calm in emergency or stressful situations.
• Ability to tolerate second-hand smoke, noise, and bright lights and work at a fast pace in crowded or noisy environments.
• Must meet professional appearance standards prescribed by company policy.
• Available to work a schedule that may include nights, weekends, holidays, and overtime.
• Regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms; occasionally required to walk, climb or balance, stoop, kneel, crouch, crawl, talk, or hear.
• Must be able to lift and/or move up to 100 pounds.

Nice To Haves

• Six months of related experience and/or training preferred.

Responsibilities

• Follow departmental and company policies and procedures regarding guest service standards.
• Patrol the casino, hotel, and surrounding company-owned areas on foot and by vehicle to address suspicious activity and other concerns.
• Escort and transport funds for table fills, slots, and banks; provide security for kiosk add fills and money drops; and escort non-gaming team members in sensitive areas.
• Respond to disturbances and alarms and address medical situations, notifying emergency contacts when necessary.
• Operate Security Dispatch as needed, including dispatching officers, maintaining key control, and maintaining required logs.
• Provide a positive guest experience and handle difficult customer interactions with resiliency.
• Assist leadership and prepare detailed reports on security-related incidents on company property.
• Attend departmental, company, safety, and first-aid training programs as scheduled.
• Perform Fire Safety Officer functions, including monitoring surveillance equipment, alarms, video multiplexers, and the intercom system according to established procedures.
• Oversee customer boarding and disembarking by providing crowd control, directing traffic, checking IDs, and checking for prohibited items on the boat.
• Train new officers and serve as a field training officer as needed.
• Communicate positively and use Red Carpet Training skills with patrons and coworkers.
• Perform duties safely and report potential safety hazards to management.
• Maintain strict confidentiality in company matters.
• Perform reasonable temporary duties outside the job description when assigned for efficiency, productivity, or guest service.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED