Security Officer - FT

Westin Las Vegas•Las Vegas, NV

About The Position

The Safety and Security Officer protects and communicates with hotel guests and employees. The officer patrols hotel premises to maintain security and to detect and report fire, security, and safety hazards or violations of hotel rules and regulations. The position also involves responding to emergencies, assisting guests and hotel staff, monitoring hotel areas and systems, and documenting incidents and property activity.

Requirements

High school diploma or equivalent; experience in a hotel or related field is preferred.
Ability to communicate effectively in writing and verbally with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems effectively, including anticipating, preventing, identifying, and solving them.
Ability to understand and apply complex information and data from various sources.
Ability to maintain confidentiality and demonstrate initiative by anticipating guest or operational needs.
Ability to maintain a warm and friendly demeanor and approach interactions with guests and employees in an attentive, courteous, and service-oriented manner.
Ability to work flexible and long hours when required.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.
Ability to stand for the entire shift, climb and descend stairways, run, and physically deter individuals who pose a threat to employees or guests.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Use proper radio etiquette and maintain a daily activity log.
Remain in the lobby when not conducting property walks to maintain visual contact with the Front Desk/Night Auditor and hotel entrance.
Maintain confidentiality regarding guest and employee incidents.
Brief Guest Services staff at the beginning and end of shifts.
Check identification of visitors and employees as necessary, and provide access to secured areas only to authorized personnel.
Assist guests with directions to or entry into their rooms according to hotel standards.
Respond to medical, security, guest complaint, and other emergency situations; administer First Aid/CPR and the Heimlich Maneuver as necessary.
Investigate assault complaints and altercations, and assist outside agencies as needed.
Maintain knowledge of hotel and guestroom locking systems and monitor TV cameras, if applicable.
Challenge suspicious persons and check for safety hazards.
Complete clear and concise incident and accident reports.
Monitor employees entering and leaving the building.
Investigate property losses, guest and employee accidents and illnesses, and crimes against the hotel.
Document all deliveries.
Patrol assigned areas to ensure they are secure and free of unauthorized persons and disturbances.
Provide escorts to people carrying money and fulfill other escort requests.
Issue and inventory pagers, radio equipment, and keys daily, if applicable.
Attend required hotel meetings and training, maintain regular attendance and appropriate uniform and grooming standards, and comply with hotel standards and regulations.
Support productivity, identify problem areas, and help implement solutions; anticipate, prevent, identify, and resolve problems.
Cross-train in other hotel-related areas and perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law