Security Officer - FT

Churchill Downs Incorporated•Oxford, ME

4d•Onsite

About The Position

Security Officers are responsible for the physical safety and security of team members, guests, casino assets, the parking area, and other property areas, in compliance with Security Department Standard Operating Procedures. The role also requires providing outstanding customer service and maintaining a positive, professional, and friendly attitude. Officers monitor and patrol property areas, respond to safety concerns and emergencies, protect assigned assets, manage access to gaming and restricted areas, and assist guests. They use professional communication and de-escalation techniques, document incidents, protect confidential information, and operate assigned security equipment and systems. The position may require operating company vehicles and mandatory forced overtime as required.

Requirements

Demonstrate sound judgment, situational awareness, and the ability to remain calm under pressure.
Communicate professionally with guests, employees, supervisors, and emergency responders.
Write clear, accurate, and objective statement forms.
Follow written procedures and verbal instructions while working independently and as part of a team.
Use basic computer applications, reporting systems, and two-way radios.
Handle sensitive information with discretion and maintain professional boundaries.
Meet the physical requirements of standing and walking for extended periods, climbing, lifting 40 pounds, and pushing or pulling a wheeled cart weighing up to 300 pounds.
Be able to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.
Be able to write legibly and coherently as required.

Nice To Haves

A valid driver's license and ability to meet company driver eligibility requirements for operating company vehicles.

Responsibilities

Provide security, safety, and loss control by monitoring, observing, reporting, and taking appropriate action within assigned authority or as directed by a supervisor.
Conduct routine patrols of the gaming floor, buildings, parking areas, and restricted areas to identify suspicious activity and safety concerns.
Respond promptly to threats to life, property, or assets and notify the appropriate supervisor or emergency responders.
Observe and report safety hazards, policy violations, and suspected unlawful activity to the shift supervisor.
Maintain accountability for assigned assets during fills, credits, drops, escorts, and other duties according to property procedures.
Provide courteous guest assistance, address concerns within assigned authority, and refer unresolved matters to the appropriate department or supervisor.
Use professional communication and de-escalation techniques to resolve conflicts and manage disruptive behavior.
Verify identification and monitor access to gaming and restricted areas according to property procedures.
Respond to medical incidents, alarms, fires, and other emergencies; assist with evacuations and provide first aid, CPR, or AED assistance within the scope of training.
Assist with guest removals, trespass notices, and exclusion procedures as directed by authorized management.
Protect confidential guest, employee, investigative, and security information.
Operate assigned radios, access-control systems, reporting software, and CCTV cameras; report equipment deficiencies and communicate relevant information during shift handoffs.
Maintain professional conduct, grooming, and uniform standards and complete required training.
Perform other lawful duties related to the position as assigned by a supervisor or management.
Operate company vehicles on and off the property.
Perform mandatory forced overtime as required.
Delegate tasks and multitask.