Security Officer

Citadel Security USA•Avon, CO

1d•Onsite

About The Position

Citadel Security USA is seeking a reliable and personable Unarmed Security Officer to provide daytime coverage in Avon, Colorado. The role combines active observation, access management, routine indoor and outdoor patrols, and direct assistance to guests and staff. The officer is expected to maintain a professional, visible, and approachable presence; use attentiveness and sound judgment; communicate respectfully; and respond appropriately to concerns so that daily activities proceed safely and smoothly. The position is part-time and scheduled Friday through Sunday, 10:00 AM to 6:00 PM. Pay is $25.00 per hour.

Requirements

Valid driver's license.
Strong verbal communication and customer service skills.
Ability to remain composed and exercise sound judgment in stressful situations.
Dependable attendance and punctuality.
Ability to follow written instructions, established procedures, and supervisor direction.
Willingness to perform both indoor and outdoor patrol duties.
Ability to maintain awareness of surroundings while interacting with the public.

Nice To Haves

Previous experience in guest services, hospitality, or a security-related role.
Familiarity with CCTV surveillance, alarm monitoring, and access control procedures.
Experience responding to complaints or resolving disagreements professionally.
Knowledge of verbal de-escalation and conflict-management techniques.
Experience completing activity logs or incident reports.

Responsibilities

Conduct scheduled rounds through designated indoor and outdoor areas, including common spaces, corridors, parking areas, and authorized restricted zones.
Watch for unusual activity, potential hazards, and conditions that could affect the safety of people or property.
Maintain a visible and approachable presence during the assigned shift.
Observe surveillance cameras and alarm systems and report concerns according to established procedures.
Identify maintenance or safety issues and notify the appropriate management contact.
Observe entrances and exits and verify identification or authorization when required.
Follow procedures for admitting employees, vendors, visitors, and other authorized individuals.
Issue, track, and secure keys or access credentials as assigned.
Help ensure property rules and access restrictions are followed consistently.
Safeguard assigned equipment and promptly report missing keys, access concerns, or equipment problems.
Respond to alarms, medical situations, disturbances, and other incidents according to training and established procedures.
Remain calm and communicate clearly when handling complaints or tense interactions.
Use appropriate verbal de-escalation techniques whenever practical and safe.
Request supervisory, emergency, or law-enforcement assistance when a situation exceeds assigned responsibilities.
Provide accurate information to authorized personnel following an incident.
Offer directions and respond courteously to routine guest questions and concerns.
Assist staff and visitors while maintaining appropriate security boundaries.
Address complaints respectfully and refer issues requiring additional authority to management.
Balance customer service with consistent enforcement of applicable rules.
Communicate professionally with supervisors, coworkers, and other authorized contacts.
Maintain complete and accurate activity logs throughout the shift.
Document incidents, accidents, unusual behavior, and other significant events in clear, factual reports.
Promptly report hazards, access issues, and security concerns.
Complete required documentation according to company procedures and established deadlines.