Security Officer (Harrah's Metropolis, Illinois)

Caesars Entertainment•Metropolis, IL

5d•Onsite

About The Position

Security Officers perform basic security functions for the casino area and land facilities while providing superior guest service. They protect guests and casino property, monitor casino areas, respond to disturbances and emergencies, and follow established procedures and applicable Illinois Gaming Board regulations. The role also includes handling monetary transactions between the Casino Cage and gaming tables, securing gaming drop boxes, and documenting security-related incidents. Officers assist patrons and employees, including providing directions to safety during emergencies and assisting injured people until first responders arrive. They must maintain a low-key and confidential approach, communicate professionally, and report suspected illegal activity to the shift supervisor. The position requires the ability to hold an Occupational License as required by the Illinois Gaming Board.

Requirements

Must be at least 21 years of age.
Must be able to hold an Occupational License as required by the Illinois Gaming Board.
Must hold an Illinois Gaming Level 2 license.
Able to move throughout all areas of the casino and land facilities.
Able to recognize and respond to emergencies involving fire, smoke, hazardous chemicals, and similar hazards.
Able to communicate via telephone and two-way radio and wear an earpiece.
Able to lift up to 20 pounds.
Able to communicate verbally with the general public, hotel guests, and employees.
Able to tolerate hot and cold weather conditions.
Able to remain on their feet for extended periods and repeatedly climb steps.
Able to use basic writing skills to complete reports.
Able to understand and comply with policies and procedures, the job description, daily memorandums, chemical labels, and other instructions.
Able to work under stressful conditions.

Responsibilities

Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner.
Check identification to ensure patrons are at least 21 years old.
Provide security and protection for guests and casino property.
Handle monetary transactions between the Casino Cage and gaming tables in compliance with Illinois Gaming Board regulations and management requirements.
Operate according to established procedures.
Maintain visual surveillance of the Casino Cage and surrounding area.
Replace gaming-table boxes after each shift's count and take drop boxes to the Soft Count room for locked storage.
Prepare detailed reports about security-related incidents in the casino area or on land facilities.
Assist injured guests and employees until first responders arrive.
Watch for suspicious persons and disturbances, and check for juveniles in casino and bar areas.
Observe slot areas to deter slot cheats and purse-snatchers.
Respond promptly to disturbances at gaming tables, bars, and other areas requiring security.
Stand by in the Casino Cashier's Cage whenever non-cage employees are present in the cage.
Follow and observe individuals suspected of illegal activity, and notify the shift supervisor of suspected illegal activity.
Keep duties low-key and confidential and avoid idle conversation with other casino employees.
Perform other duties requested by the Shift Supervisor or Security Manager.
Answer patrons' questions and direct them to safe areas during emergencies as instructed by management, security, or senior management.