Dealer - Other & Floor Person (Harrah's Metropolis, IL)

Caesars Entertainment•Metropolis, IL

8d•Onsite

About The Position

This role combines dealing games with floor-person oversight in the Tables Department. As a dealer, the employee deals assigned games professionally, handles winning and losing bets, protects the game, and provides courteous service. As a floor person, the employee implements procedures, trains and monitors dealers, enforces company policies through coaching or discipline, oversees the function of the assigned Tables Department area, and safeguards its monetary assets. The role includes managing assigned area operations during a shift, overseeing games, customers, and employees, handling customer disputes and employee grievances, directing and training pit personnel, and maintaining table inventories. The employee must provide exceptional customer service, assist patrons during emergencies as directed, comply with internal controls and company policies, and hold an Occupational License as required by the Illinois Gaming Board.

Requirements

High school graduate or GED equivalent.
At least 1 year of experience as a dealer in two or more primary games (blackjack, craps, or roulette).
Must be at least 21 years of age.
Neat and professional appearance and an upbeat, enthusiastic, team-oriented approach; enjoys working with and assisting people.
Good organizational and customer-relations skills.
Proficient with iOS devices.
Proficient in spoken and written English.
Comply fully with internal controls and company policies.
Ability to hold an Occupational License as required by the Illinois Gaming Board.
Ability to stand for prolonged periods.
Ability to work in a casino-floor pit area with limited access space of approximately 2.5 feet by 20 feet.
Ability to tolerate varying noise, temperature, illumination, and air-quality conditions.
Ability to reach and bend from a standing position approximately 48 inches across the table, left, center, and right.
Eye-hand coordination and manual dexterity to handle cards, chips, and currency; ability to handle currency and coin.
Normal vision and ability to distinguish colors; cannot be colorblind.
Ability to hear, with hearing aids permitted.
Ability to climb stairs repeatedly.
Ability to read, write, and speak; distinguish letters, numbers, and symbols; and use basic and intermediate math for game outcomes and customer transactions.
Ability to establish and maintain customer relationships for repeat business.
Ability to use a calculator and telephone.
Ability to maintain effective working relationships and communicate directly and by transcription with guests, the public, management, and staff.
Ability to understand and comply with policies and procedures, the job description, daily memorandums, chemical labels, and other instructions.
Ability to work under stressful conditions.

Nice To Haves

Supervisory experience.
Bachelor’s degree in business or a related field.

Responsibilities

Converse with players using sound judgment and common sense.
Deal assigned games with technical skill, accuracy, courtesy, and compliance with operating rules, policies, and procedures.
Maintain an appropriate pace of play.
Handle and safeguard cash and gaming checks entrusted to the employee.
Take losing bets and pay winning bets according to established rules and procedures.
Notify the floor person of irregularities in customer play or transactions.
Provide exceptional, pleasant, friendly, and professional customer service.
Answer patrons’ questions and direct them to safety areas during emergencies as instructed by management, security, or senior crew members.
Safeguard company assets in the assigned area and manage the area during the shift.
Handle tables employees’ grievances and discipline, and enforce casino rules and regulations for pit games.
Use the department road map to plan work functions for the Tables Department and its employees.
Address customer disputes arising during the shift.
Make recommendations for transfers or promotions through the e-transfer system.
Oversee games in progress, customers, and employees in the assigned area.
Maintain table inventories through fills and credits.
Issue playing cards and dice and review them for irregularities.
Direct assignments of pit personnel and train and counsel pit personnel.
Perform other related duties as requested.