AHC Hospitality Security Officer - 2nd Shift

AHC Hospitality•Grand Rapids, MI

10d•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, aiming to provide exceptional guest experiences. The company invests in supporting associate growth and views their success as their own. This role is a full-time position requiring weekend availability and is eligible for full benefits.

Requirements

Must have a valid Michigan Driver's License with 3 points or less.
Must be able to walk and stand for upwards of 8 hours.
Must be able to ride a bicycle for bicycle patrol during warmer months.
Must be able to read and write reports.
High school diploma or equivalent required.

Nice To Haves

Associates or Bachelors Degree in related field preferred.
Fire, Police or Security related experience is preferred.
AED/CPR/1st Aid Training preferred.
Tips/Safe Alcohol Serving certification is preferred.
Experience in Microsoft Office programs preferred.

Responsibilities

Protects and safeguards all hotel guests and associates, their belongings and all hotel assets.
Responds rapidly to requests for emergency and non-emergency assistance in a professional manner.
Ensures the efficient and professional running of the Security department.
Provides gracious hospitality towards all customers and adheres to all policies, procedures and standards.
Recognizes and reports safety hazards.
Effectively handles security related incidents or emergency situations.
Responds to emergency medical situations as a First Responder.
Ensures compliance with hotel and security SOP/LSOP.
Observes and reports any security breaches.
Oversees responsibility of Key control systems.
Conducts daily physical hazard inspections and daily patrols and completes all reports.
Assists all associates with questions and problems.
Reports to work on time with proper uniform, including name tag.
Develops a thorough knowledge of hotel products, rooms, amenities, and services.
Develops knowledge about frequent guests and their special requests and needs.
Is familiar with cultural differences to meet diverse customer needs.
Operates PMS, Saflok skills, Security systems and Fire Systems.
Works according to budget, monitors staffing levels, and controls costs.
Is knowledgeable about etiquette and protocols.
Is familiar with all emergency plans and able to act upon them.
Uses PMS password with discretion and ensures all associates log off terminals when not working.
Has good knowledge about the city and the environment.
Reports any unusual occurrences immediately to the Asst. Rooms Division Manager.
Demonstrates knowledge of Marriott/Hilton and AHC's Loss Prevention Standard Operating Procedures.
Strives to represent AHC in a professional and courteous manner.
Creates a productive and positive atmosphere and maintains good relationships with associates and other departments.
Ensures that all safety and security supplies are well maintained.
Completes work or special projects as assigned and meets due dates.
Participates with the Safety Committee to educate and communicate throughout hotels.