Security Officer Warehouse Customer Service
About The Position
Allied Universal is hiring a full-time unarmed patrol security officer for a technology, media, and telecommunications location in Wilmington, Massachusetts. The officer will safeguard the site by conducting routine patrols, maintaining a visible presence, monitoring access points, and helping create a welcoming environment. The role involves providing customer service to employees, visitors, vendors, and delivery personnel; communicating professionally; and reporting security-related concerns. The schedule is Monday, Friday, Saturday, and Sunday from 10:00 PM to 6:00 AM. The pay rate is $20.32 per hour. Applicants are subject to background investigation and drug screening as permitted by law. Applicable state or local licensing may be required before employment.
Requirements
- Be at least 18 years old for unarmed roles.
- Possess a high school diploma or equivalent.
- Submit to a background investigation in accordance with applicable laws.
- Submit to a drug screen to the extent permitted by law.
- Meet applicable state and/or local licensing requirements, which may be required before employment.
Nice To Haves
- Customer service experience.
- Access control and badge experience.
- Loss prevention experience.
Responsibilities
- Provide customer service to employees, visitors, vendors, and delivery personnel by following site-specific procedures, access protocols, and emergency response activities when appropriate.
- Conduct regular and random unarmed patrols of office areas, common spaces, parking areas, building perimeters, and other assigned locations.
- Monitor access points and verify credentials and visitor authorization according to site policies.
- Document entry, exit, and delivery activity as required.
- Respond calmly and professionally to incidents, alarms, and critical situations; notify appropriate personnel and complete required incident documentation.
- Maintain detailed daily activity logs.
- Communicate observed conditions, policy violations, and maintenance-related concerns to Allied Universal leadership and site contacts.
Benefits
- Access to a retirement savings plan.
- Medical, dental, vision, basic life and AD&D, and disability insurance.
- Discounts on top brands and services through the Perks Program.
- Paid training and access to career growth opportunities.
- Access to technology to view and claim additional shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
