Security Officer Customer Service

Allied Universal•Lancaster, TX

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About The Position

Allied Universal is hiring a full-time Security Officer Customer Service to serve and safeguard clients at a logistics and distribution location in Lancaster, Texas. This unarmed patrol driving position requires a valid driver’s license. The officer will conduct routine patrols, maintain a visible presence to help deter incidents, and support a secure environment for team members and visitors. The role also involves delivering customer service, communicating clearly, and using technology to document security-related activity while demonstrating Allied Universal’s values of agility, reliability, teamwork, innovation, caring, and integrity. The schedule is Monday through Friday, 10:00 PM to 6:00 AM. The pay rate is $16.82 per hour. Applicants must have at least six months of security-related experience, be at least 18 years old for unarmed roles, and possess a high school diploma or equivalent. Applicants are subject to a background investigation and, where permitted by law, a drug screen. Licensing requirements may apply under state or local law. Allied Universal offers access to technology for viewing and claiming additional shifts, paid training and career growth opportunities, a retirement savings plan, medical, dental, vision, basic life and AD&D, and disability insurance, as well as discounts through its Perks Program.

Requirements

At least 6 months of security-related experience.
A valid driver’s license is required for driving positions and must meet Allied Universal driver policy requirements.
At least 18 years of age for unarmed roles.
High school diploma or equivalent.
Applicants are subject to a background investigation in accordance with applicable laws.
Applicants are subject to a drug screen to the extent permitted by law.
Meet any licensing requirements applicable under state or local laws and regulations.

Nice To Haves

Comfort using a computer or tablet.
Ability to lift up to 20 lbs.
Customer service experience.

Responsibilities

Provide customer service to clients, drivers, visitors, and employees by carrying out security procedures, site-specific policies, and appropriate emergency response activities.
Monitor access points, vehicle gates, and delivery areas; verify authorized entry according to site procedures; and document visitor, contractor, and driver activity.
Conduct regular and random unarmed patrols of the facility, loading areas, parking areas, and perimeter to identify unusual activity, unauthorized access, and potential hazards.
Respond calmly to incidents, alarms, and critical situations; notify appropriate site contacts or emergency services according to established procedures.
Prepare clear, accurate reports and maintain required logs related to patrols, incidents, access activity, and other security-related observations.