Security Officer Customer Service

Allied Universal•Fort Worth, TX

About The Position

As a Security Guard Customer Service Patrol in Fort Worth, Texas, you will serve and safeguard clients at a transportation location. In this unarmed patrol role, you will conduct routine patrols, maintain a visible presence to help deter security-related incidents, support access control activities, and provide customer service and communication. The role involves interacting with passengers, visitors, employees, contractors, and transportation personnel. The position is full-time, with a stated pay rate of $18.11 per hour. The listed schedule is Monday 6:00 a.m.–2:00 p.m., Tuesday 6:00 a.m.–2:00 p.m., Thursday 6:00 a.m.–2:00 p.m., Friday 2:00 p.m.–10:00 p.m., and Saturday 10:00 p.m.–6:00 a.m. Working environments and conditions may vary by site. Applicants must be at least 18 for unarmed roles and have a high school diploma or equivalent. Employment is conditioned on a background investigation and, where permitted by law, a drug screen. Licensing requirements may apply under state or local regulations. A valid driver’s license is required only for driving positions.

Requirements

Be at least 18 years of age for unarmed roles; armed roles require applicants to be at least 21.
Possess a high school diploma or equivalent.
Submit to a background investigation as a condition of employment, in accordance with applicable laws.
Submit to a drug screen as a condition of employment, to the extent permitted by law.
Meet applicable state or local licensing requirements, which may be required before employment.
A valid driver’s license is required for driving positions only.

Nice To Haves

Customer service experience.
Comfort using a computer or tablet.
A guard card or license.
CPR certification.
Access control and badge experience.

Responsibilities

Provide customer service to passengers, visitors, employees, and contractors by following security procedures and site-specific policies, and carrying out emergency response activities when appropriate.
Respond calmly to incidents, disruptions, and critical situations, using problem-solving skills and escalating concerns according to site procedures.
Conduct regular and random unarmed patrols of assigned areas, including terminals, parking areas, access points, and perimeter locations.
Observe and report suspicious activity, unauthorized access attempts, hazards, and policy violations to appropriate personnel.
Assist with access control, visitor direction, and traffic flow while maintaining professional interactions with the public and transportation personnel.