Security Officer, Level I

The Boca Raton•Boca Raton, FL

10h•$19 - $19

About The Position

The Security Officer is responsible for ensuring a safe and secure environment for resort guests, staff, and property. The role includes patrolling resort premises, responding to security-related incidents, and enforcing resort policies to support the safety and comfort of everyone on the property. The officer serves as a visible deterrent to potential threats while providing excellent customer service and maintaining a professional demeanor. The position regularly interacts with guests and the housekeeping and front office departments. It reports to the Director of Safety & Security.

Requirements

High school diploma or equivalent.
Valid security officer license or certification, as required by the state or region.
Ability to remain calm and professional in high-pressure situations.
Strong verbal and written communication skills.
Physical fitness to perform patrol duties and respond to incidents.
Ability to lift up to 50 pounds, with frequent lifting and carrying of objects weighing up to 25 pounds.
Ability to walk or stand to a significant degree and to reach, handle, feel, talk, hear, and see.

Nice To Haves

Previous experience in security, law enforcement, or a similar role.
CPR and First Aid certification.

Responsibilities

Conduct regular patrols of resort grounds, including guest room floors, public areas, parking lots, and restricted areas.
Check AEDs to ensure batteries are charged and access is unobstructed.
Conduct safety checks of resort property and report safety concerns in Know Cross for repairs.
Respond promptly to disturbances, thefts, accidents, emergencies, and other security incidents; provide immediate assistance and document incidents.
Monitor employee entrance and exit access and control access to restricted areas.
Verify IDs or passes and ensure only authorized individuals enter secure zones.
Inspect packages carried by associates leaving the building.
Control keys and assign them to associates as needed, including keys for resort-owned vehicles.
Accept after-hours deliveries and accept and log Lost and Found items.
Maintain a visible presence in guest areas and provide guests with assistance, directions, and information.
Enforce resort rules and regulations, report violations, and take appropriate action to resolve disputes or prevent escalation.
Respond to fire alarms, medical emergencies, and other critical incidents; coordinate with police, fire, and ambulance services when required.
Maintain detailed logs and write comprehensive incident reports that include relevant details such as time, location, and actions taken.
Collaborate with resort management, maintenance, and housekeeping staff to identify and address safety hazards and security concerns.
Inspect resort facilities to ensure fire exits, alarm systems, emergency equipment, and other safety protocols are functioning properly.