SECURITY OFFICER I

Caesars Entertainment•Pompano Beach, FL

About The Position

The Security Officer I provides customer-facing security and guest services in a casino environment. The role involves building positive guest relationships, controlling access to restricted areas, assisting with money and chip transport, monitoring casino entry and exit, and responding to incidents and accidents. The officer documents incidents, identifies safety hazards, supports casino events and promotional activities, and helps keep the casino clean and orderly. The position requires adherence to regulatory, departmental, and company policies, and the ability to handle routine complaints while recognizing when to involve supervisory personnel. Work schedules and locations may change according to business needs, and the schedule may include late nights, weekends, and holidays. The role also requires working in a smoking and pet-friendly environment and performing physical activities such as lifting, pushing, pulling, bending, and standing or walking for extended periods.

Requirements

Must be 21 years of age or older.
Proficient in spoken and written English.
Flexible to work various shifts, weekends, and holidays.
Must be able to obtain and maintain a 1055 gaming license.
Must acquire and maintain CPR/AED certification.
Ability to push and pull up to 250 pounds.
Ability to lift and carry objects up to 50 pounds.
Ability to bend, stoop, twist, reach, and kneel repetitively.
Ability to safely work with provided cleaning chemicals and equipment.
Ability to ascend and descend stairs and maintain equilibrium for an extended period.
Ability to work from a standing or sitting position and/or walk for an extended period.
Ability to work in a smoking and pet-friendly environment.

Nice To Haves

High school diploma or GED equivalent preferred.
One year of security experience preferred.

Responsibilities

Engage cheerfully and consistently with customers during high-volume interactions, building guest relations and making guests feel welcome.
Provide superior guest service and work courteously and effectively with guests and fellow employees, including during difficult business conditions.
Assist with transporting money and chips.
Control access to restricted areas and monitor customer and team member passage into and out of the casino.
Respond promptly and appropriately to customer and team member incidents and accidents, and write reports.
Check for and report safety hazards.
Answer calls promptly and professionally.
Participate in routine drills as assigned.
Maintain knowledge of casino events and promotional activities and assist as needed.
Keep the work area clean and orderly, including disposing of items guests leave on the casino floor.
Follow regulatory, departmental, and company policies ethically, and empower and require others to do the same.
Handle routine customer complaints and incidents with discretion, escalating situations to supervisors when appropriate and seeking to maintain positive guest relationships.
Work a flexible schedule as required by business operations, including late nights, weekends, and holidays; accommodate changes to shifts and work locations.
Perform other duties as assigned or reasonably requested by management.