Security Officer I

Valleywise Health•Phoenix, AZ

20h

About The Position

Valleywise Health Security Services provides protective services to the Special Health Care District by maintaining order, control, and safety in an efficient, customer service-oriented manner. The Security Officer helps keep staff, patients, and others safe and protects Valleywise Health facilities so staff can serve patients. The officer responds to emergencies, codes, and incidents requiring security intervention, working as part of a team or at posts assigned to a single officer. The position covers posts throughout hospitals, behavioral health facilities, and clinics across the Valleywise Health System. Officers patrol facilities and grounds; investigate incidents such as theft, vandalism, assaults, and other criminal activity; and provide escorts, patrols, and event security as assigned. The role requires collaboration with healthcare professionals and includes carrying and potentially using firearms. Training includes firearms, defensive tactics, de-escalation, restraints, active shooter response, tactical room clearing, down-officer rescue, ballistic shield use, and medical skills. Officers may qualify for promotion to Security Officer Level II and Senior Officer (Sergeant) by meeting training requirements and demonstrating initiative, leadership, and successful service.

Requirements

High school diploma or GED certificate.
At least one year of experience in law enforcement or a security field demonstrating the required knowledge, skills, and abilities.
Successfully complete and pass the firearms training course and Security Services designated Qualification course within six months of employment and annually thereafter.
Complete Defensive Tactics training within six months of employment.
Complete required Taser training during employment.
Attend all quarterly and annual training sessions, including firearms, tactics, defensive tactics, medical skills, active shooter response, and other assigned tactical training.
Complete annual operational skills and on-the-job training.
Complete annual training requirements in Hospitality, Emergency Procedures, Patrolling, Restraints, De-escalation, and Use of Force.
Obtain NCI (Nonviolent Crisis Intervention) certification through CPI (Crisis Prevention Institute) within six months of employment.
Possess and maintain a valid Arizona-issued driver's license in good standing; employment is contingent on meeting Valleywise Health Vehicle Use Policy driving eligibility standards.
Have a valid Arizona Department of Public Safety fingerprint clearance card or submit a completed affidavit at hire; complete the card application within seven days of hire and present the card within 90 days of applying.
Complete required medical requirements, including TB testing, flu shot, and mask fitting.
Complete assigned academic modules through systems such as APEX and Power DMS.
Have a working knowledge of Arizona state laws and city ordinances, public relations, and investigative techniques.
Write legible, concise, comprehensive security reports using correct grammar and spelling.
Use tact, understanding, self-restraint, judgment, and confidentiality when dealing with people.
Read, write, and speak effectively in English.
Meet the fitness level needed to respond to emergencies, navigate multiple levels of stairs, physically control violent individuals, and complete all physical components of training.

Nice To Haves

Experience in a healthcare setting.

Responsibilities

Keep staff, patients, visitors, and others safe and help ensure the security of Valleywise Health facilities.
Respond to emergencies, codes, and incidents requiring a security response.
Work as part of a security team or at posts assigned to a single officer.
Patrol facilities and grounds across hospitals, behavioral health facilities, and clinics.
Investigate theft, vandalism, assaults, and other incidents involving potential criminal activity.
Provide routine escorts, patrols, and security for events as assigned.
Carry and potentially use firearms in the course of assigned duties.
Complete required training, operational skills, and on-the-job training.