Security Officer - Pediatric Behavioral Health Center

OU Health

About The Position

The Security Officer I provides a safe and secure environment for patients, family members, employees, and guests by enforcing OU Health security policies and procedures. The role is based in the Pediatric Behavioral Health Center security department and includes patrolling designated areas, responding to incidents and alarms, documenting shift activity, and assisting law enforcement and emergency responders. The officer may also assist in restraining disruptive individuals or people violating the law in OU Health facilities and surrounding grounds. The position requires a high school diploma or GED, a valid unrestricted Oklahoma driver’s license, and completion of specified security and behavior-management certifications within the stated timeframes after hire. No prior experience is required.

Requirements

High school diploma or GED.
No experience required.
Valid unrestricted State of Oklahoma Driver’s License.
Certified Healthcare Security Officer (CHSO) certification issued by the International Association for Healthcare Security and Safety, required within 6 months of hire.
Management of Aggressive Behavior certification, required within 45 days of hire.
Handle with Care certification, required within 45 days of hire.
Understanding of how to implement and follow established security procedures.
Knowledge of laws related to security, including use of force, trespassing, and emergency procedures.
Familiarity with surveillance systems, alarm systems, access control systems, and other relevant technologies.
Effective verbal and written communication skills.
Ability to observe surroundings carefully, identify potential threats, and notice suspicious activity.
Ability to de-escalate tense situations, negotiate peacefully, and resolve conflicts effectively.
Ability to assess situations, make quick decisions, and take appropriate action in emergencies.
Strong customer service skills when addressing inquiries and assisting individuals.

Responsibilities

Patrol designated areas as assigned.
Write parking tickets for illegally parked vehicles.
Investigate complaints, disturbances, and thefts; complete concise, factual reports according to policy and escalate significant incidents when appropriate.
Operate a two-way communication system and follow radio protocol.
Record shift activities in designated logs or forms.
Receive direction and mentorship from senior security officers to ensure compliance with OU Health security policies.
Assist law enforcement personnel in hospital areas to monitor compliance with OU Health policy.
Provide outside law enforcement personnel with information and assistance for investigations occurring in the hospital, following established protocols.
Assist the Fire Department with calls to OU Health facilities; respond to facility alarms and promptly report irregularities or safety concerns.
Assist in restraining disruptive individuals or individuals violating the law in OU Health facilities, parking garages, lots, or grounds while on duty.
Perform other duties as assigned.