Security Officer, Nights, Bel Air

University of Maryland Medical System•Bel Air, MD

10d

About The Position

The Security Officer ensures a safe, secure, and welcoming environment for patients, visitors, and staff. The role provides core security services, including patrolling facilities, offering customer service, responding to emergencies, controlling access, and documenting incidents. The officer maintains a visible presence, supports clinical teams during challenging situations, follows established protocols, and escalates complex or high-risk incidents as needed. The position promotes a safe and healing environment through professionalism, service excellence, and adherence to organizational values and policies. The role is based at Bel Air and works the overnight shift from 11:00 p.m. to 7:30 a.m. It involves continuous interior and exterior patrols; responding to emergencies and crisis situations; supporting clinical teams during high-risk patient encounters; enforcing safety and security policies; operating access control and screening equipment; assisting patients, visitors, and staff; communicating by two-way radio; documenting incidents; and assisting with morgue handling responsibilities. Officers follow post orders and departmental policies, and escalate complex or unsafe situations to supervisors.

Requirements

High school diploma or equivalent (GED).
Complete an approved de-escalation course on crisis intervention within 90 days of starting in the position.
A valid driver's license is required for individuals hired into this role on or after April 1, 2026.
Basic knowledge of safety protocols, security principles, and emergency response concepts.
Strong customer service and interpersonal skills, with the ability to communicate professionally with patients, visitors, and staff.
Ability to recognize escalating behaviors and apply basic de-escalation techniques.
Ability to document incidents accurately using clear, objective information.
Basic proficiency in using radios, metal detectors, and access control points.
Ability to follow direction, adhere to post orders, and work within established procedures.
Ability to remain calm, courteous, and professional in stressful situations.
Ability to patrol, respond quickly to calls, and assist in patient handling as trained.

Nice To Haves

Heart Saver, CPR, Stop the Bleed, and/or Narcan training.
Hospital or healthcare experience.

Responsibilities

Maintain a visible security presence and conduct continuous interior and exterior patrols to identify safety hazards, suspicious activity, security breaches, and environmental risks; report or correct deficiencies promptly.
Respond rapidly to emergencies and crises, including combative individuals, elopements, medical emergencies, behavioral health crises, trauma activations, and helicopter or ambulance arrivals, following senior personnel's direction and using approved de-escalation techniques.
Support clinical teams during high-risk patient encounters, assisting with safe patient restraint or control only when directed and preserving patient dignity, safety, and regulatory compliance.
Enforce safety and security policies, document violations, and escalate concerns to Security leadership as needed.
Operate access control points and screening equipment, including weapon detection systems; secure ingress and egress, monitor restricted or high-risk areas, and identify unauthorized access attempts.
Provide customer service and guest relations by offering directions, escorting patients, visitors, and staff, resolving routine service challenges, and representing the Security Department professionally and compassionately.
Use two-way radios and communication systems effectively, provide clear status updates, coordinate assistance, and follow radio etiquette and chain-of-command protocols.
Conduct basic fact-finding for incidents, interview involved parties professionally, and document accurate, objective, and timely information for reports, shift logs, safety violations, and morgue-related entries.
Assist with morgue handling, including respectful, policy-compliant transport of deceased patients and proper logging of placements and releases.
Ensure security technology, alarms, and access points are functioning; promptly report malfunctions, damage, or hazards that affect safety.
Follow post orders, maintain situational awareness, remain at assigned posts unless properly relieved, and maintain professional conduct.
Escalate complex, unsafe, or high-risk situations to supervisors and exercise only the limited independent decision-making appropriate for an entry-level role.
Comply with departmental policies, regulatory requirements, safety expectations, and organizational values and standards.
Perform other duties as assigned.