Security Officer - Cleveland Botanical Garden

Holden Forests & Gardens•Cleveland, OH

2d•Onsite

About The Position

The Security Officer at the Cleveland Botanical Garden helps ensure a safe and secure environment for visitors, staff, and volunteers while providing superior customer service. The role maintains the safety and security of people and property, enforces Garden rules and procedures, assists visitors, and supports events. The position requires a flexible schedule that includes weekdays, evenings, weekends, and some holidays. The Security Officer patrols the building, parking garage, and grounds; completes opening, closing, and rounding procedures; operates security, parking garage, and fire panel systems; and documents incidents and daily activities. The officer also supports emergency preparedness, visitor services, traffic control, audiovisual setup, and package and mail delivery. Work takes place indoors and outdoors in varied weather and terrain and includes physical activities such as walking, standing, kneeling, bending, and lifting.

Requirements

High school diploma or equivalent.
Two years of professional safety, security, or customer service experience.
Valid driver’s license and reliable transportation.
Maintain current CPR, AED, and First Aid certification.
Proficient use of Microsoft 365 products, specifically Teams, Outlook (email and calendar), Word, Excel, SharePoint, and OneDrive.
Ability to work a flexible schedule, including weekdays, evenings, weekends, and some holidays.
Ability to work indoors and outdoors in all weather conditions, with temperatures ranging from 0 to 100°F.
Ability to walk and work on wet, uneven, slippery terrain, irregular stairs, and landscaped areas.
Ability to walk, kneel, bend, stoop, and crouch; stand for extended periods; and lift up to 50 pounds.
Support Holden Forests & Gardens’ mission, vision, and values.
Demonstrate a passion for people and nature.

Nice To Haves

Proficiency with different types of security equipment, including cameras, fire panels, and access systems.

Responsibilities

Maintain the safety of visitors, employees, volunteers, and property while enforcing Garden rules and regulations through regular patrols of the building, parking garage, and grounds.
Perform opening, closing, and rounding procedures and document them clearly in daily logs.
Monitor and operate the security camera system.
Monitor and operate parking garage and fire panel systems, troubleshooting as needed.
Become familiar with the HF&G Disaster Preparedness & Emergency Response Plan, execute it when necessary, and provide regular updates to the Director of Events and Security and Security Leads.
Prepare accurate, clear reports of accidents, illness, theft, vandalism, and other unusual occurrences.
Greet and welcome visitors.
Work with Guest Services and other departments to provide visitors with information and assistance in a pleasant, professional manner.
Control traffic when needed.
Fulfill audiovisual setup requests, provide support and troubleshooting, and break down and properly store audiovisual equipment for internal and external events and rentals.
Receive and deliver packages and mail.
Enforce security procedures and policies for the Cleveland Botanical Garden.
Observe safety protocols and wear appropriate personal protective equipment required for the position or specific activities.
Report hazards or unsafe conditions immediately to a supervisor.
Perform other relevant duties as assigned.