Security Officer

Highgate Hotels • New York, NY

1d • Onsite

About The Position

The Safety and Security Officer protects and communicates with hotel guests and employees. The role patrols hotel premises to maintain security and detect and report fire, security, and safety hazards or violations of hotel rules and regulations. The officer responds to emergencies and incidents, supports guests and staff, conducts investigations, and helps ensure hotel areas and property remain secure. The position is at The Manhattan at Times Square, a 659-room hotel in Midtown Manhattan.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to communicate effectively verbally and in writing with employees and guests at all levels.
• Must be able to listen to, understand, and clarify concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to handle problems, including anticipating, preventing, identifying, and solving them.
• Must be able to understand and apply complex information and data from various sources.
• Must be able to maintain confidentiality and show initiative in anticipating guest or operational needs.
• Must be able to stand for the entire shift, climb and descend stairways, run, and physically deter individuals who pose a threat to employees or guests.
• Must be able to exert up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Must maintain a warm, attentive, friendly, courteous, and service-oriented demeanor, including high standards of personal appearance and grooming.
• Flexible and long hours are sometimes required.
• Must maintain regular attendance as required by hotel standards and scheduling, which varies according to hotel needs.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Use proper radio etiquette.
• Maintain visual contact with the Front Desk/Night Auditor and the hotel’s front door by remaining in the lobby when not conducting property walks.
• Maintain and review the daily activity log, and keep guest and employee incident information confidential.
• Brief Guest Services staff at the beginning and end of the shift.
• Check identification of visitors and employees as necessary, and provide access to secured areas only to authorized personnel.
• Assist guests to their rooms or with room entry according to hotel standards.
• Respond to emergencies, including medical and security situations and guest complaints; administer First Aid/CPR and the Heimlich Maneuver as necessary.
• Investigate assault complaints and altercations, and assist outside agencies as necessary.
• Understand hotel and guestroom locking systems, monitor TV cameras if applicable, and challenge suspicious persons.
• Check for safety hazards and patrol areas to ensure they are secure and free of unauthorized persons and disturbances.
• Complete clear and concise incident and accident reports; investigate property losses, accidents, illnesses, and crimes against the hotel.
• Monitor employees entering and exiting the building and document deliveries.
• Provide escorts to people carrying money or when otherwise requested.
• Issue and inventory pagers, radio equipment, and keys daily, if applicable.
• Attend required hotel meetings and trainings, maintain regular attendance and proper uniform and grooming, and comply with hotel standards and regulations.
• Identify problem areas, help implement solutions, handle problems effectively, and anticipate guest or operational needs.
• Cross-train in other hotel-related areas and perform other duties requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• Location-specific paid holidays, vacation, and sick leave for eligible employees in Washington, Colorado, and California

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED