Security Officer - Lobby, at Camden Yards Warehouse

Maryland Stadium Authority•Baltimore, MD

19d•Onsite

About The Position

The Security Officer performs lobby security duties at the Warehouse at Camden Yards, providing security services while delivering exceptional customer service and communication. The role includes managing visitor check-in, contacting visitor sponsors, verifying employee identification, and enforcing visitor screening and building access procedures. The stated hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m.; employees may also be required to work overtime, including evenings and weekends. The officer monitors access control, cameras, and life safety systems; maintains security logs and incident reports; responds to alarms and emergencies; and coordinates with security personnel, first responders, and external authorities. The position also supports employees, visitors, and contractors by verifying credentials and issuing access badges, keys, and access. Other duties may be assigned by the security management team. Work may be performed in a standard office, where noise is usually moderate but may occasionally be loud. Physical duties include walking, standing, or sitting for prolonged periods, lifting up to 15 pounds, using office and specialized equipment, operating a vehicle when assigned, communicating verbally, and potentially climbing ladders. A valid Maryland motor vehicle operator’s license is required for employees assigned driving duties.

Requirements

High school diploma or GED certification.
Two years of lobby security experience within the past three years.
Successfully pass background screening, including local, state, and federal criminal record checks.
Possess a valid driver’s license; employees assigned motor vehicle duties must have a license valid in the State of Maryland.
Basic knowledge of general security practices and procedures.
Basic knowledge of office equipment and computer software.
Situational awareness skills and high ethical standards.
Interpersonal and customer service skills, including the ability to handle sensitive and confidential situations.
Ability to meet attendance and punctuality standards.
Ability to adapt to shifting priorities, demands, and timelines.
Ability to work independently and in a team-oriented environment.
Ability to learn, read, and write.
Ability to prioritize and execute tasks effectively in a high-pressure environment.
Ability to communicate clearly and concisely, orally and in writing.
Critical thinking, problem-solving, adaptability, communication, and teamwork competencies.
Applicants may be required to complete job-related skills assessments as a condition of employment.

Responsibilities

Manage visitor check-in electronically and contact the appropriate sponsor by radio, telephone, email, or in person.
Control building access by verifying employee identification and enforcing visitor screening procedures.
Monitor access control, camera surveillance, and building life safety systems.
Observe and report suspicious activity.
Enforce security policies and procedures for building access and deliveries, including identification checks and visitor and vehicle screening.
Use a computer, tablet, or other mobile device to maintain daily security logs, record visitor access, and complete incident reports.
Respond to emergency situations and coordinate with first responders.
Conduct surveillance of property and personnel to support public safety and detect emergencies, hazards, threats, or security breaches.
Monitor communication channels, including radios, phones, and computer systems, to coordinate responses.
Assess alarms, disturbances, and incidents, and coordinate appropriate responses with onsite security personnel or external authorities.
Investigate security incidents or breaches by gathering evidence, interviewing witnesses, and collaborating with law enforcement when necessary.
Assist employees, visitors, and contractors entering or exiting the facility by verifying credentials, issuing access badges, assigning facility keys and access, and enforcing security procedures.
Participate in training exercises and drills for emergency response.
Collaborate with security personnel, facility management, and external stakeholders on security strategies, risk assessments, and contingency plans.
Perform other appropriate duties as assigned and required by the security management team.