Security Door Host Music Hall- HOB Las Vegas
About The Position
The Security Officer position at the Music Hall is responsible for ensuring guest safety and providing excellent customer service. This role involves greeting guests, offering information, operating lifts for those needing assistance, and responding to inquiries. Key functions include preventing and resolving altercations, managing disruptive guests, leading emergency evacuations, maintaining atmosphere control, checking identification, enforcing house policies, safeguarding against theft, communicating with artists, and assisting with special events. The role also requires maintaining communication with all departments and using radios for constant contact.
Requirements
- Ability to work late hours
- Must be a team player
- Understand guest service
- Must be 21 years of age or older
- Must be able to obtain an alcohol awareness card
- Must obtain NV Gaming Control Board Registration
Nice To Haves
- Previous experience in security or crowd control
- Experience in customer service in a face to face environment.
Responsibilities
- Greet, bid farewell and thank every guest
- Offer information to guests regarding entertainment schedules, specials, hours of operation, menu etc.
- Operate lifts for guests requiring assistance
- Respond to guest inquiries and requests
- Ensure guest safety
- Prevent and resolve altercations among guests
- Deal with disruptive guests and, if necessary, see that they leave the premises
- Lead guests and other employees in emergency evacuation procedures and provide assistance
- Maintain line of sight/atmosphere control by circulating through your work area throughout shift
- Check identification of all guests who do not appear to be of legal drinking age (must have ID books from all states)
- Prevent guests without proper identification from entering the premises
- Enforce House policy regarding photos/videos/recording devices
- Safeguard against theft
- Communicate with artists regarding needs and/or requests
- Protect the privacy of artists
- Ensure the proper maintenance of stanchions and barriers, including the lifting/moving of stanchions and barriers up to 150 lbs.
- Assist with Private and Special Events
- Maintain necessary communications with all departments
- Communicate with radios (all door staff and management should remain in constant contact throughout shift)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
