Security Officer - MMC (DAYS)

Munson Healthcare•Traverse City, MI

4d•Onsite

About The Position

Security Officers at Munson Healthcare facilities ensure a safe and secure environment for patients, visitors, employees, and providers. They maintain a visible security presence, monitor activity, identify and report risks, help prevent accidents and injuries, and deter theft, vandalism, violence, and other harmful activity. The role also supports a positive environment through consistent, high-quality customer service. Officers manage stressful situations using customer service and de-escalation strategies, with physical intervention used only as a last resort and specialized training provided. They assist patients, families, employees, and visitors; monitor visitor traffic and patrol designated areas, including parking lots; investigate and document incidents; report unsafe situations or equipment; monitor security systems; and respond to security issues and emergency codes. Duties also include workplace-violence prevention and response, lockdown procedures, traffic and crowd control during mass-casualty situations, and supporting decontamination procedures. Officers must maintain patient confidentiality, dignity, and respect. The position is onsite in Traverse City, Michigan, working 6:00 a.m. to 6:30 p.m., 40 hours per week, including every other weekend. It requires standing and patrolling for at least eight hours per shift, regularly climbing multiple flights of stairs, moving departmental equipment, and being able to physically manage patients as a last resort in coordination with the healthcare team and in accordance with Aegis training. Munson Healthcare requires employees to be vaccinated or have lab-confirmed immunity for measles, mumps, rubella, and varicella. Employees must also receive a flu vaccine during the flu season in their hire year and annually thereafter, unless they receive an approved medical or religious exemption.

Requirements

High school diploma or GED, or three years of relevant work experience.
Valid Michigan driver's license.
CPR and AED certification for infants and adults within six months of hire.
Experience in a security or public-safety-related field, such as law enforcement, military, fire service, campus, casino, or school security, EMS, or healthcare roles requiring strong interpersonal and decision-making skills.
Ability to stand and patrol for a minimum of eight hours per shift, regularly climb multiple flights of stairs, and move departmental equipment.
Ability to physically manage patients as a last resort, including applying benevolent holds and physical restraints safely with the healthcare team, in alignment with Aegis training.

Responsibilities

Maintain a safe and secure environment for patients, visitors, employees, and providers.
Maintain a security presence, monitor activity, identify and report potential risks, and deter theft, vandalism, violence, and other harmful activity.
Provide customer service and assist patients, their families, employees, and visitors.
Manage stressful situations using customer-service skills and de-escalation strategies; use physical intervention only as a last resort.
Monitor visitor traffic and patrol designated areas, including parking lots.
Investigate incidents and report them clearly and thoroughly.
Report unsafe situations or equipment.
Monitor access control, security cameras, panic alarms, and burglar alarms.
Respond to facility security issues and emergency codes.
Prevent and respond to workplace violence, de-escalate potentially violent situations, and help divert negative behaviors.
Follow clinical staff direction during violent situations and when applying restraints.
Maintain awareness of potential criminal, civil, and terrorist activities.
Carry out lockdown procedures and operate automated locking systems and manual locking requirements.
Provide traffic and crowd control during mass-casualty influx situations.
Support decontamination procedures, including setting up decontamination zones.
Maintain patient confidentiality, dignity, and respect.
Stand and patrol for a minimum of eight hours per shift, climb multiple flights of stairs, and move departmental equipment such as barricades and fire extinguishers.
As a last resort, physically manage patients by applying safe benevolent holds and restraints in coordination with the healthcare team and in accordance with Aegis training.