Security Officer - MMC (DAYS)

Munson Healthcare•Traverse City, MI

4d•Onsite

About The Position

Security Officers at Munson Healthcare facilities help ensure a safe and secure environment for patients, visitors, employees, and providers. They maintain a visible security presence, monitor activity for potential risks, help prevent accidents and injuries, deter theft, vandalism, and violence, and provide consistent, high-quality customer service. Officers manage stressful situations using customer service and de-escalation strategies, with physical intervention as a last resort and specialized training provided. They assist patients, families, employees, and visitors; monitor visitor traffic and patrol designated areas, including parking lots; investigate and document incidents; report unsafe conditions or equipment; and monitor security systems. They respond to security issues and emergency codes, support workplace-violence prevention and response, follow clinical staff direction during violent situations and restraint use, and maintain awareness of potential criminal, civil, and terrorist activity. Duties also include carrying out lockdown procedures, operating automated and manual locking systems, controlling traffic and crowds during mass-casualty events, and supporting decontamination procedures. Patient confidentiality, dignity, and respect must be maintained at all times. The position is onsite in Traverse City, Michigan, on a day shift from 6:00 a.m. to 6:30 p.m., totaling 40 hours per week, with every other weekend required. The role requires standing and patrolling for at least eight hours per shift, regularly climbing multiple flights of stairs, moving equipment such as barricades and fire extinguishers, and being able to physically manage patients as a last resort in accordance with Aegis training.

Requirements

High school diploma or GED, or three years of relevant work experience.
Valid Michigan driver's license.
CPR and AED certification for infants and adults within six months of hire.
Experience in a security or public-safety-related field, such as law enforcement, military, fire service, campus, casino, or school security, EMS, or healthcare roles requiring strong interpersonal and decision-making skills.

Responsibilities

Maintain a safe and secure environment for patients, visitors, employees, and providers.
Maintain a security presence, monitor activity for risks, and deter theft, vandalism, violence, and other harmful activity.
Manage stressful situations using customer service and de-escalation strategies, using physical intervention only as a last resort.
Assist patients and their families, employees, and visitors, and provide effective customer service.
Monitor visitor traffic and patrol designated areas, including parking lots.
Investigate and clearly and thoroughly report incidents; report unsafe situations or equipment.
Monitor access-control systems, security cameras, panic alarms, and burglar alarms.
Respond to facility security issues and emergency codes, including preventing and responding to workplace violence.
De-escalate potentially violent situations and assist with diverting negative behaviors.
Follow clinical staff direction in violent situations and when applying restraints.
Maintain awareness of potential criminal, civil, and terrorist activities.
Carry out lockdown procedures and operate automated locking systems and manual locking requirements.
Provide traffic and crowd control during mass-casualty influx situations.
Support decontamination procedures, including setting up decontamination zones.
Maintain patient confidentiality, dignity, and respect.
Stand and patrol for a minimum of eight hours per shift, climb multiple flights of stairs, and move departmental equipment.
Physically manage patients as a last resort, including safely applying benevolent holds and physical restraints with the healthcare team in alignment with Aegis training.