Security Officer - Full Time - Days

Mass General Brigham•Boston, MA

2d•$22 - $32•Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing security regulations, patrolling assigned areas, and promptly identifying and reporting safety hazards or unusual occurrences. The role investigates complaints and potential criminal conduct, provides protective services, and may assist with patient restraints when authorized. It requires excellent customer service and strict confidentiality. When applicable and authorized under a State Special Police license, the officer may detain or arrest suspects and participate in related court proceedings. The officer also performs dispatcher duties using integrated security systems, coordinates responses by radio, responds to calls for assistance and medical emergencies, supports victims of workplace and domestic incidents, protects dignitaries, and controls pedestrian and vehicular traffic. The position is onsite at Brigham and Women's Faulkner Hospital and is scheduled for 40 hours, Friday through Tuesday, on the day shift.

Requirements

Class D Passenger Vehicle Driver's License.
Strong interpersonal communication and customer service skills, including the ability to interact effectively with all people and build trust and respect.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work independently and as part of a team and to multitask.
Strong problem-solving skills.
Critical and analytical thinking, good judgment, prioritization, industriousness, and the ability to develop creative solutions.
Tact, diplomacy, active listening, effective communication, a positive image, and a flexible, collaborative, empathetic approach to customer service.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Strong writing skills for maintaining documentation.
Intermediate computer skills, including typing and use of database software.

Nice To Haves

Bachelor's degree in Criminal Justice preferred.
3–5 years of experience in hospital, security/police, emergency medical, or customer services preferred.

Responsibilities

Patrol assigned areas, especially locations where security problems have occurred.
Identify unsafe conditions and improperly secured areas or property to help prevent theft, injuries, or damage.
Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning individuals involved.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct and detain suspicious individuals as appropriate.
Make arrests when authorized and participate in subsequent court proceedings as required.
Prepare complete and accurate written reports, record incidents in the log, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
Perform dispatcher duties using integrated security systems, dispatch personnel by radio, and maintain related documentation.
Assist workplace and domestic victims and respond to medical emergencies.
Assist with patient restraints when authorized, protect dignitaries, and control pedestrian and vehicular traffic.
Maintain confidentiality and provide customer service to patients, visitors, and employees.
Participate voluntarily in departmental committees, task forces, and teams.