Security Officer - weekends

Mass General Brigham•Boston, MA

5d•Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and patrolling assigned areas. The officer watches for and promptly reports potential safety hazards and unusual occurrences, investigates complaints and potential criminal conduct, provides protective services, and assists in restraining patients when authorized. Excellent customer service and strict confidentiality are required. When applicable and authorized under a State Special Police license, the officer may detain or arrest criminal suspects and participate in subsequent court proceedings. This is a regular, onsite weekend position scheduled for 16 hours per week on the evening shift at The Brigham and Women's Hospital, Inc., 10 Vining Street. The role also performs dispatcher duties using integrated security systems and responds to medical emergencies and requests for assistance.

Requirements

Strong interpersonal communication and customer service skills, including the ability to interact effectively with all people and establish trusting, positive relationships.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work independently and as part of a team, and to multitask.
Strong problem-solving skills.
Critical and analytical thinking, good judgment, prioritization, industriousness, and ability to develop creative solutions.
Customer-service orientation, including being accessible, energetic, empathetic, positive, collaborative, and flexible.
Tact, diplomacy, active listening, and effective articulation.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Strong writing skills for maintaining documentation.
Intermediate computer skills, including typing and use of database software.
Class D Passenger Vehicle Driver's License; Vehicles Driving Report is listed as preferred.
A bachelor's degree in Criminal Justice is preferred; experience cannot substitute for the degree.

Nice To Haves

Bachelor's degree in Criminal Justice.
Class D Passenger Vehicle Driver's License (State License) and Vehicles Driving Report (MGB Internal).
Three to five years of experience in hospital, security/police, emergency medical, or customer services.

Responsibilities

Patrol assigned areas, especially locations where security problems have occurred.
Identify unsafe conditions and improperly secured areas or property to help prevent theft, injury, and damage.
Maintain strict confidentiality.
Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning individuals involved.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct; detain suspicious individuals as appropriate and make arrests when authorized.
Participate in court proceedings as required.
Prepare complete and accurate written reports, record incidents in the log, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
Perform dispatcher duties using integrated security systems, dispatch personnel by radio, and maintain documentation of occurrences and calls for assistance.
Assist workplace and domestic victims; respond to medical emergencies; assist with patient restraint when authorized; protect dignitaries; and control pedestrian and vehicular traffic.
Voluntarily participate in departmental committees, task forces, and teams.