Security Officer - weekends

Mass General Brigham • Boston, MA

1d • $23 - $33 • Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and monitoring and reporting safety hazards and unusual occurrences. The role patrols assigned areas, investigates complaints and potential criminal conduct, provides protective services, and supports responses to medical emergencies and other incidents. The position is scheduled for 16 hours on weekend evenings and is onsite at 10 Vining Street.

The officer may be responsible for arrests of criminal suspects under the authority of a State Special Police license, when applicable and authorized. The role also includes dispatcher duties using integrated security systems, preparing accurate reports and logs, safeguarding property and evidence, and maintaining strict confidentiality. Officers may participate in workplace and domestic victim assistance, patient restraint when authorized, dignitary protection, and pedestrian and vehicle traffic control.

Requirements

• Strong interpersonal communication and customer service skills, including the ability to interact effectively with people, establish positive relationships, and earn trust and respect.
• Ability to de-escalate anxious or stressed people and manage aggression.
• Ability to work independently and as part of a team and to multitask.
• Strong problem-solving skills.
• Critical and analytical thinking, sound judgment, prioritization, industriousness, and ability to develop creative solutions.
• Tact, diplomacy, active listening, effective communication, and a positive, empathetic, collaborative, and flexible approach to customer service.
• Understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills for maintaining documentation.
• Intermediate computer skills, including typing and use of database software.
• A Bachelor's Degree in Criminal Justice is preferred; experience cannot be accepted in lieu of a degree.
• Class D passenger vehicle driver's license.
• State Special Police license authority is applicable to arrests where the officer is authorized.

Nice To Haves

• Bachelor's Degree in Criminal Justice.
• Vehicles Driving Report (MGB Internal).
• 3–5 years of experience in hospital, security/police, emergency medical, or customer services.

Responsibilities

• Patrol assigned areas, paying particular attention to locations where security problems have occurred.
• Identify unsafe conditions and improperly secured areas or property to help prevent theft, injuries, or damage.
• Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning people involved in incidents.
• Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct; detain suspicious individuals and make arrests when authorized and appropriate.
• Participate in subsequent court proceedings as required.
• Prepare complete and accurate written reports, record all incidents in logs, and keep the Supervisor informed.
• Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
• Perform dispatcher duties using integrated security systems, dispatch personnel by radio to occurrences and requests for assistance, and maintain documentation.
• Assist workplace and domestic victims and respond to medical emergencies.
• Assist with patient restraint when authorized, protect dignitaries, and control pedestrian and vehicular traffic.
• Maintain strict confidentiality.
• Participate voluntarily in departmental committees, task forces, and teams.
• Provide customer service and enforce hospital security regulations while monitoring and reporting potential hazards and unusual occurrences.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Part-time