Security Officer - weekends

Mass General Brigham•Boston, MA

8d•$23 - $33•Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and patrolling assigned areas to identify and report potential safety hazards and unusual occurrences. The role investigates complaints and potential criminal conduct, provides protective services, and assists with restraining patients when authorized. It requires excellent customer service and strict confidentiality. When applicable and authorized, the officer may arrest criminal suspects under the authority of a State Special Police license. The position also involves identifying unsafe conditions and unsecured property; investigating thefts, shortages, and complaints; notifying law enforcement and detaining suspicious individuals as appropriate; preparing accurate reports and incident logs; maintaining the security and documentation of property and evidence; and working as a dispatcher using integrated security systems. Officers may respond to medical emergencies, assist workplace and domestic victims, protect dignitaries, and control pedestrian and vehicle traffic. The role is scheduled for 16 hours per week on weekends during the day, onsite at 10 Vining Street.

Requirements

Class D Passenger Vehicle Driver's License.
Strong interpersonal communication and customer service skills, including the ability to interact respectfully with people and build trust.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work independently and as part of a team and to multitask.
Strong problem-solving, critical-thinking, analytical-thinking, judgment, prioritization, and documentation skills.
Ability to demonstrate tact and diplomacy, listen actively, and communicate effectively.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Intermediate computer skills, including typing and use of database software.

Nice To Haves

Bachelor's degree in Criminal Justice preferred; experience cannot substitute for the degree.
Three to five years of experience in hospital, security/police, emergency medical, or customer services preferred.

Responsibilities

Patrol assigned areas, paying particular attention to locations with known security problems.
Identify and report safety hazards, unsafe conditions, and improperly secured areas or property to help prevent theft, injury, or damage.
Investigate complaints, thefts, shortages, and potential criminal misconduct by questioning individuals involved.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct, detain suspicious individuals as appropriate, make arrests when authorized, and participate in court proceedings as required.
Enforce hospital security regulations and maintain a safe environment for patients, visitors, and employees.
Maintain strict confidentiality.
Prepare complete and accurate written reports, document incidents in the log, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
Perform dispatcher duties using integrated security systems, dispatch personnel by radio to respond to incidents and requests for assistance, and maintain documentation.
Assist workplace and domestic victims, respond to medical emergencies, and assist with patient restraints when authorized.
Protect dignitaries and control pedestrian and vehicular traffic.
Voluntarily participate in departmental committees, task forces, and teams.