Security Officer Full Time Unarmed Patrol Access Accountability

Allied Universal•San Carlos, CA

About The Position

As a SOC Operator in San Carlos, the Security Officer safeguards clients and supports safety and security for corporate locations around the globe. Under the guidance of the SOC Supervisor, the role monitors security systems and multiple screens in a Security Operations Center, using access control and alarm monitoring systems, business intelligence sources, open-source media, the Internet, and in-house tools. The operator detects and analyzes incidents that may affect people, products, property, or brand image, and alerts the appropriate parties. Incidents may include extreme weather, political instability, crime, terrorism, and technical failures. The position is full-time and pays $29.79 per hour. The posted schedule is Monday, Tuesday, Saturday, and Sunday from 3:00 PM to 11:00 PM. The role involves regular and random patrols of the business and perimeter; work environments and conditions may vary by client site. The operator must also be flexible to work various shifts, including some nights, and assist the team as needed.

Requirements

At least two years of security-related experience.
Supervisory experience is required.
High school diploma or equivalent.
Meet applicable state and local licensing requirements, which may be required before employment.
Be at least 18 years old for unarmed roles; armed roles require applicants to be at least 21.
Demonstrated analytical and critical-thinking skills, including the ability to prepare reports.
Use logic and reasoning to reach conclusions and approach problems.
High competency with advanced computer systems, including hardware, software, and networks.
Proficient computer skills, including Microsoft Office applications.
Ability to communicate effectively with IT and security systems professionals.
Ability to operate radio and telephone equipment and/or console monitors.
Flexibility to work various shifts and willingness to assist the team when needed.
Ability to adapt to a dynamic environment, work under pressure, and continue learning.
Effective oral and written communication and active listening skills.
Ability to assess and evaluate situations, identify critical issues quickly and accurately, and pay close attention to detail.
Problem-solving skills, including compiling, sorting, and interpreting data.
Ability to encourage effective teamwork and mediate conflict with tact and diplomacy.
Ability to handle client-site crisis situations calmly and efficiently.
Applicants are subject to a background investigation and, where permitted by law, a drug screen.
A valid driver’s license is required for driving positions only.

Nice To Haves

CPR and First Aid certification preferred.
Customer service experience preferred.
Access control and badge experience preferred.

Responsibilities

Monitor physical security equipment globally to help safeguard employees, contingent workers, and office spaces.
Manage day-to-day access to company facilities in accordance with customer, auditor, and company policies.
Monitor alarms for Open Text facilities.
Manage the company CCTV system and process video footage requests in accordance with company policy.
Manage access report requests in accordance with company policy.
Notify appropriate personnel during emergencies and notify, direct, and assist emergency personnel.
Serve as a liaison among clients, other departments, and company leadership during emergencies.
Direct visitors to appropriate areas.
Monitor and control the removal of company and personal property.
Report building utility and service issues to facilities as observed and instructed.
Manage day-to-day requirements of the company’s anti-tailgating program.
Evaluate and recommend improvements to procedural safety and security protocols or processes.
Provide exceptional customer service and communication.
Respond calmly to incidents and critical situations using problem-solving skills.
Conduct regular and random patrols around the business and perimeter.
Work flexible schedules, including some nights, and assist the team when needed.