Security Officer, Security

Heywood Hospital•Gardner, MA

7d•$22 - $31•Onsite

About The Position

The Security Officer helps maintain a safe, clean, and welcoming hospital environment for patients, visitors, and staff. The role includes responding to emergencies and other incidents, conducting building and grounds patrols, controlling access, enforcing parking regulations, assisting clinical staff with patients when requested, and providing customer service. Officers may work at multiple facilities, perform hospital valet duties when scheduled, and complete light cleaning and maintenance tasks as needed. The position requires a rotating schedule and the ability to drive the hospital shuttle van and patient or visitor vehicles in all weather conditions.

Requirements

High school diploma or equivalent preferred.
Two years of law enforcement, military, or Security Officer experience, or an equivalent combination of education and experience, strongly preferred.
At least 21 years of age.
Valid Massachusetts driver's license, at least four consecutive years of driving experience, and a good driving record.
Ability to drive the hospital shuttle van and/or patient and visitor vehicles in all weather conditions.
Ability to work within a rotating schedule framework and float between multiple facilities, including Heywood Hospital and Athol Hospital.
Ability to read, analyze, and interpret general business documents.
Effective verbal and written communication skills.
Ability to handle highly stressful or emotional situations, including complaints, fights, and emergencies.
Ability to deal tactfully and confidentially with patients, employees, visitors, and customers.
Ability to physically manage and verbally de-escalate patients and visitors as needed while maintaining safety and professionalism.
Working knowledge of computers and databases.
Ability to perform light cleaning and maintenance tasks as needed or assigned.
Ability to stand for long periods, often an entire shift; walk long distances frequently; and run short distances occasionally.
Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.
Frequently reach, handle, and stoop.
Ability to work in adverse weather conditions, including rain, snow, cold, and heat.
Required behavioral attributes include achievement motivation, concern for order, flexibility, initiative, self-confidence, customer-service orientation, interpersonal effectiveness, teamwork, analytical thinking, and information seeking.

Responsibilities

Interact with everyone in a friendly, courteous, and respectful manner, and offer or find assistance when needed.
Advocate for privacy and confidentiality while helping others maintain awareness.
Maintain a clean, safe, and healthy hospital environment that supports patient comfort and minimizes risk and injury.
Respond appropriately and promptly to emergencies, incidents, complaints, and alarms; prepare detailed written reports.
Greet, welcome, and assist employees, visitors, and patients, providing a high level of customer service.
Patrol buildings and grounds and conduct structured tours in accordance with supervisor instructions, post orders, and policy.
Direct traffic and enforce parking regulations in accordance with supervisor instructions, post orders, and policy.
Assist clinical staff with patients as requested, prioritizing patient safety; physically manage and verbally de-escalate patients and visitors when needed while maintaining safety and professionalism.
Control access to the hospital and its areas using entry controls and locked-door checks.
Complete logs, reports, and other documentation accurately, in detail, and within designated time limits.
Answer phones, record and relay messages as needed.
Inspect and safeguard security and safety equipment.
Maintain knowledge of hospital policies, rules, and regulations, and follow directives from the Director of Security and Security Supervisor.
Work hospital valet when needed and scheduled by the Security Supervisor.
Report prepared and ready for duty; balance and prioritize tasks effectively and maintain a professional appearance and demeanor.
Comply with attendance and tardiness policies, mandatory hospital and department requirements, applicable regulations, and hand-hygiene practices for employees with direct patient contact.
Report incidents in a timely and effective manner.
Perform related duties as required, including light cleaning and maintenance tasks as needed or assigned.