Security Officer, Security

Heywood Hospital•Gardner, MA

7d•$22 - $31

About The Position

The Security Officer helps maintain a clean, safe, and healthy hospital environment for patients, visitors, and staff. The role provides courteous assistance and customer service, responds to emergencies and other incidents, conducts building and grounds patrols, helps control access, enforces parking regulations, and supports clinical staff when requested. Officers document incidents and activities, safeguard security equipment, and may work hospital valet or perform light cleaning and maintenance tasks as assigned. Officers may be assigned to multiple facilities and must be able to work within a rotating schedule framework. The position is listed as 40 hours with flexible scheduling.

Requirements

High school diploma or equivalent preferred.
At least 21 years of age.
Valid Massachusetts driver's license and at least four consecutive years of driving experience in good standing; able to operate motor vehicles.
Able to drive the hospital shuttle van and/or patient or visitor vehicles in all weather conditions.
Able to work within a rotating schedule framework and float between facilities, including Heywood Hospital and Athol Hospital.
Able to read, analyze, and interpret general business documents.
Effective verbal and written communication skills.
Able to manage highly stressful or emotional situations, including complaints, fights, and emergencies.
Able to interact tactfully and confidentially with patients, employees, visitors, and customers.
Able to physically manage and verbally de-escalate patients and visitors as needed while maintaining safety and professionalism.
Working knowledge of computers and databases.
Able to perform light cleaning and maintenance tasks as needed or assigned.
Required behavioral attributes include achievement motivation, concern for order, flexibility, initiative, self-confidence, customer-service orientation, interpersonal effectiveness, teamwork, analytical thinking, and information seeking.

Nice To Haves

Two years of law enforcement, military, or Security Officer experience, or an equivalent combination of education and experience, is strongly preferred.

Responsibilities

Interact with everyone in a friendly, courteous, and respectful manner; offer assistance or direct people to someone who can help.
Protect privacy and confidentiality while helping others maintain awareness.
Help maintain a clean, safe, and healthy hospital environment for patients, visitors, and staff.
Respond promptly and appropriately to emergencies, incidents, complaints, and alarms; prepare detailed written reports.
Greet, welcome, and assist employees, visitors, and patients, providing a high level of customer service.
Patrol buildings and grounds and conduct structured tours according to supervisor instructions, post orders, and policy.
Direct traffic and enforce parking regulations according to supervisor instructions, post orders, and policy.
Assist clinical staff with patients when requested, prioritizing patient safety; physically manage or verbally de-escalate patients and visitors as needed while maintaining safety and professionalism.
Complete logs, reports, and other documentation accurately, in detail, and within designated time limits.
Control access to the hospital and its areas by operating entry controls and checking locked doors.
Answer phones and record and relay messages as needed.
Inspect and safeguard security and safety equipment.
Work hospital valet when needed and scheduled by the security supervisor.
Maintain working knowledge of hospital policies, rules, and regulations; follow directives from the Director of Security and Security Supervisor.
Comply with attendance and tardiness policies, complete mandatory hospital and department requirements, report incidents promptly, and support hand-hygiene compliance when in direct patient contact.
Balance and prioritize time and tasks; maintain professional appearance and demeanor; report for duty prepared and ready.
Perform related duties as required, including light cleaning and maintenance tasks as assigned.