Security Officer - Level 1 (Full-Time; Day)

Harrah's Cherokee Casino Resort•Cherokee, NC

About The Position

Harrah’s Cherokee Casino Resort is hiring a Security Officer to enforce policies and control procedures and help provide a safe, pleasurable environment for guests and employees. The position enters as a Trainee/Level 1 officer. Trainees complete a one-week, 40-hour classroom training academy, where they must achieve an average score of 90% on quizzes and tests, followed by five days of on-the-job shadowing and field evaluation. After successful training, the employee progresses to Level 1 and is assigned to a shift and supervisor. Level 1 duties include guarding currency transfers, enforcing entrance policies and Project 21, resolving customer disputes, escorting game technicians, managing visitor and vendor badges, assisting guests, coordinating with surveillance and Cherokee Emergency Services, handling lost and found, patrolling parking areas when approved, directing traffic, and documenting safety and other incidents. The posting also describes advancement criteria and responsibilities for Levels 2, 3A, and 3B, including stronger reporting and emergency-response skills, guest service, coaching and mentoring, and knowledge of departmental and regulatory procedures. The position reports to a Security Supervisor or DR Security Supervisor. It requires a high school diploma or GED, C.A.R.E. certification and test completion within 30 days of hire, and the ability to meet the role’s training, service, and proficiency requirements. The work requires physical activity and the ability to work a flexible schedule, including weekends, evenings, and holidays.

Requirements

High school diploma or GED.
Complete C.A.R.E. certification training and pass the C.A.R.E. test within 30 days of hire.
Enter the department as a Trainee/Level 1 officer and successfully complete the required duties, service dates, and skill tests before progressing.
Proficiency using Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
Knowledge of internal controls and emergency procedures.
Excellent attendance in previous positions.
Willingness to learn and adapt; attention to detail and observance; comfort working under surveillance; and a neat, professional appearance with excellent personal hygiene.
Ability to lift, carry, push, and/or pull up to 100 pounds and perform MACH Controlled Force Tactical Training.
Ability to stand, sit, or be on one's feet for an eight-hour shift and to stoop, bend, reach, kneel, twist, climb, and grasp items.
Ability to tolerate varying noise and temperature levels, illumination, vibration, crowds, air quality, and secondhand smoke.
Ability to operate in mentally and physically stressful situations, respond to visual and aural cues, and maneuver throughout the casino and hotel.
Ability to read, write, speak, and understand English.
Ability to work a flexible schedule, including weekends, evenings, and holidays.

Nice To Haves

Six months to one year of previous customer experience.

Responsibilities

Enforce company policies and control procedures to help provide a safe and pleasurable environment for guests and employees.
Guard currency transfers.
Post at entrances and enforce policies, including Project 21.
Resolve customer disputes professionally.
Verify and escort game technicians.
Issue and inventory badges for visitors and vendors.
Provide and maintain guest service standards set by the department.
Work closely with surveillance and Cherokee Emergency Services.
Retrieve and verify lost-and-found items.
Patrol parking lots when approved by Risk Management, direct traffic, and assist with valet parking.
File reports concerning safety, OSHA, lost and found, and other liability incidents.
Complete required classroom training, field training, evaluations, and proficiency tests.
At advanced levels, respond to emergencies, demonstrate proficient report writing, support and motivate teammates, assist new hires, and follow departmental and company policies and procedures.