Security Officer - Level 1 (Full Time; Swing)

Harrah's Cherokee Casino Resort•Cherokee, NC

About The Position

The Security Officer enforces policies and control procedures to provide a safe and pleasurable environment for guests and employees. The role begins as a trainee, including a one-week, 40-hour training academy and five days of field training and shadowing. Trainees must meet the specified training and evaluation requirements before progressing to a Level 1 officer assigned to a shift and supervisor. At Level 1, the officer guards currency transfers, monitors entrances and enforces policies, resolves customer disputes, escorts game technicians, manages visitor and vendor badges, supports guest service standards, coordinates with surveillance and Cherokee Emergency Services, handles lost and found, patrols parking areas as approved, assists with traffic and valet parking, and files incident and safety-related reports. The description also defines proficiency and advancement expectations for Levels 2, 3A, and 3B, as well as requirements that apply at all levels. The position requires a high school diploma or GED, C.A.R.E. certification and testing within 30 days of hire, and successful completion of trainee and Level 1 duties and assessments. Candidates should be comfortable working under surveillance, attentive to detail, adaptable, and professional. The work involves physical activity, stressful situations, variable environmental conditions, and a flexible schedule that includes evenings, weekends, and holidays.

Requirements

High school diploma or GED required.
Complete C.A.R.E. certification training and pass the CARE test within 30 days of hire.
Enter the department as a trainee/Level 1 officer and successfully complete the associated duties and responsibilities.
Complete the required service periods and pass duties and skill tests before advancing: two weeks as a trainee and 90 days as Level 1.
Proficiency in Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
Complete knowledge of internal controls and emergency procedures.
Excellent attendance in previous positions.
Willingness to learn and adapt; attention to detail and observance; comfort working under surveillance; neat, professional appearance and excellent personal hygiene.
Ability to lift, carry, push, and/or pull up to 100 pounds and perform MACH Controlled Force Tactical Training.
Ability to stand, sit, and remain on feet for an eight-hour shift; stoop, bend, reach, kneel, twist, climb, and grasp items.
Ability to tolerate varying noise, temperatures, illumination, vibration, crowds, air quality, and secondhand smoke, and to operate in mentally and physically stressful situations.
Ability to respond to visual and aural cues; read, write, speak, and understand English; and maneuver throughout the casino and hotel.
Ability to work a flexible schedule including weekends, evenings, and holidays.
For Level 3A, a valid driver's license and the stated driving-record standards are required.
For Level 3A, CPR and First Aid certification, report-writing proficiency, spreadsheet-format reporting ability, and ability to operate the eviction database are required.
Level-specific progression requirements include proficiency tests, internal control tests, performance ratings, attendance limits, service periods, and write-up limits as detailed in the posting.

Nice To Haves

Six months to one year of previous customer experience preferred.

Responsibilities

Enforce policies and control procedures to provide a safe environment for guests and employees.
Complete trainee classroom instruction, training academy requirements, field training, and evaluations.
Verify and guard currency transfers.
Post at entrances and enforce policies, including Project 21.
Resolve customer disputes professionally.
Verify and escort game technicians.
Issue and inventory badges for visitors and vendors.
Provide and maintain departmental guest service standards.
Work closely with surveillance and Cherokee Emergency Services.
Retrieve and verify lost and found items.
Patrol parking lots when approved by Risk Management, direct traffic, and assist with valet parking.
File reports concerning safety, OSHA, lost and found, and other liability incidents.
At higher proficiency levels, demonstrate advanced duties, handle emergency and difficult guest situations, support and mentor coworkers, complete reports and special projects, and meet advancement assessments.
At all levels, follow departmental and company policies ethically, understand internal controls and emergency procedures, support management decisions, and contribute to team projects and morale.