Security Officer (Day Shift)

KIAWAH ISLAND COMMUNITY ASSOCIATION•Kiawah Island, SC

5d•$19 - $19•Onsite

About The Position

The Security Officer provides security, customer service, access control, patrol, and emergency-response services for the Kiawah Island Community Association (KICA). This is a full-time day-shift position with 12-hour shifts running from 6:25 a.m. to 6:45 p.m. Weekend, holiday, emergency-weather, and overtime work may be required. The officer assists KICA members, island guests, commercial customers, employees, and other island entities; manages calls and access passes; monitors entry to Kiawah Island; patrols property and buildings; responds to service calls; completes incident documentation; and monitors surveillance cameras. The role also includes shuttle driving, traffic control, and assisting with island closures and reopening during emergency weather. Officers must follow KICA policies and safety guidelines and provide service consistent with Kiawah Standards. Compensation starts at $18.50 per hour, with eligibility for overtime. Pay increases to $19 per hour after 90 days if the employee obtains SLED certification. A $750 retention bonus is paid at 90 days. Benefits include a commute incentive paid biweekly; two health-plan options; dental, vision, accident, critical illness, and supplemental life coverage options; employer-provided life insurance and short- and long-term disability; an HSA employer contribution; paid holidays and accrued time off; a 401(k) contribution match with immediate vesting after one year; uniforms and laundering service; and wellness benefits including fitness reimbursement and a smartwatch contribution.

Requirements

Use excellent customer-service techniques, including under stressful or difficult conditions.
Be able to lift at least 50 pounds.
Be able to kneel, bend, carry, walk, and stand for extended periods.
Be able to navigate stairs and walking ramps in low-light conditions.
Be comfortable working in potentially extreme hot, cold, wet, icy, or snowy weather.
Be available to work weekends, holidays, emergency-weather situations, 12-hour shifts, and overtime as needed.
Maintain a neat, professional appearance and follow KICA uniform and grooming standards.
Maintain mental alertness and attention to detail.
Be proficient with technology, including computers, iPads, smartphones, and walkie-talkies.
Be able to distinguish routine situations from emergencies and respond appropriately using customer-service techniques.
Understand and carry out written and oral instructions and communications.
Pass a pre-employment drug screen, criminal background check, and driving-record check.
Maintain a valid South Carolina driver's license.
Be at least 18 years old and able to qualify for and maintain SLED certification.

Responsibilities

Provide customer service to KICA members, island guests, commercial customers, island employees, and other island entities.
Answer telephone calls, resolve callers’ needs, or direct callers to the appropriate party.
Use computer software to locate member records and enter guest and member passes.
Monitor and authorize vehicle and pedestrian entry to Kiawah Island after confirming appropriate passes are displayed.
Protect property, identify covenant violations and safety issues, and patrol the island.
Conduct physical patrol checks of KICA buildings and properties, sometimes alone or in total darkness.
Respond promptly to calls involving traffic accidents, medical needs, house alarms, wildlife, and other emergencies, following policy.
Complete incident reports, witness statements, and other required documentation for security incidents.
Monitor security surveillance cameras and promptly report suspicious activity.
Drive the KICA shuttle for members on the island or to Charleston-area locations while following safety guidelines and providing customer service.
Provide traffic control and manage detours when island roads are not passable.
Assist with island closure and reopening during emergency weather situations.
Follow company policies and procedures and Kiawah Standards.
Work efficiently to reduce costs.
Perform other duties as assigned.

Benefits

Competitive starting pay of $18.50 per hour, with eligibility for overtime.
Pay increase to $19 per hour at 90 days if SLED certification is obtained.
$750 retention bonus at 90 days.
Biweekly commute incentive.
Two health-benefit plans to choose from.
Dental, vision, accident, critical illness, and supplemental life insurance coverage options.
Life insurance and short- and long-term disability coverage provided at no cost.
HSA employer contribution.
Paid holidays and accrued time off.
401(k) contribution match, with immediate vesting after one year.
Uniforms and laundering service provided.
Wellness benefits, including fitness reimbursement and a smartwatch contribution.