Security Officer II (Day Shift)

Rail City Casino•Sparks, NV

About The Position

Provide for the safety and protection of guests, employees, and company property. Anticipate potential problems and seek ways to prevent disruption, injuries, and prohibited conduct. Respond to emergency situations and take appropriate steps to resolve them and minimize company liability. All duties are performed in accordance with departmental and company policies and procedures. The position requires standing or walking for the entire shift and the physical ability to access all areas of the property. Work may take place indoors and outdoors, with exposure to noise, dust, cigarette smoke, and variations in weather. On the casino floor, the employee must tolerate secondhand smoke, high noise levels, bright lights, and dust. The role also requires communicating by telephone in loud environments and handling the demands of many guests simultaneously. Required work cards, licenses, and certificates: Gaming Card, Alcohol Awareness Card, and Driver’s License.

Requirements

Hold a Gaming Card.
Hold an Alcohol Awareness Card.
Hold a Driver’s License.
Be able to stand or walk for the entire shift and access all areas of the property.
Be able to bend from the waist, crouch, stretch, kneel, climb, twist, and crawl without restrictions.
Be able to lift and carry a minimum of 50 pounds regularly.
Be able to push and/or pull 200 pounds.
Be able to stoop, bend, and reach.
Be able to listen and respond to visual and aural cues.
Be able to converse over the telephone in an environment with loud background noise.
Be able to simultaneously handle the demands of many guests.

Responsibilities

Execute emergency response and evacuation procedures as directed by the manager.
Monitor and assist in enforcing casino policies and procedures and federal, state, and local laws.
Oversee transportation and exchange of money transactions between the cage, count room, and casino games, including fills, chip runs, slot drops, and table game drops.
Patrol or periodically inspect assigned internal and external areas to identify fire and safety hazards and breaches in security.
Investigate incidents, accidents, and events; take initial reports, conduct interviews, and complete appropriate follow-up.
Remain visible and accessible to guests and employees, provide a sense of security, deter potential problems, and answer questions.
Monitor suspicious persons in the casino, particularly those attempting to enter unauthorized areas.
Trespass individuals at management’s discretion.
Respond to and resolve guest complaints when able.
Provide escorts to guests and team members.
Participate in Marketing data collection.
Perform other duties as assigned.