Security Officer - Part Time - Harrah's Gulf Coast

Caesars Entertainment•Biloxi, MS

13d

About The Position

The Security Officer protects company assets and helps provide a safe environment for employees and guests at Harrah’s Gulf Coast. The role supports the company’s values of Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership, and its mission to inspire grown-ups to play. The position enforces security regulations and casino rules, patrols the casino and property, supports the safe transfer of money and assets, and assists guests and employees. It also involves responding to incidents and emergencies, providing first aid when necessary, investigating and documenting incidents, and maintaining a professional and welcoming presence. The officer may be required to physically restrain individuals when an arrest condition exists. This part-time role requires varied shifts, including weekends and holidays. Work takes place indoors and outdoors in varied weather and may involve smoke, noise, extended periods of standing and walking, and stressful situations.

Requirements

Be able to acquire and maintain a Mississippi Gaming Permit issued by the Mississippi Gaming Commission.
Be able to work varied shifts, including weekends and holidays.
Possess strong interpersonal and communication skills.
Pass a drug test.
Be at least 21 years of age.
Have and maintain a valid driver’s license.
Be able to get along with coworkers and work effectively both independently and as part of a team.
Maintain knowledge of current property events, promotions, and attractions.
Be comfortable working in a fast-paced, dynamic environment.
Present a well-groomed appearance and adhere to uniform and appearance requirements.
Complete and pass multiple online training classes.
Be able to appreciate and interact in a friendly manner with team members of varied ethnic and cultural backgrounds.
Be able to accept direction from Senior Leadership.
Obtain and maintain CPR and first-aid certification.
Have a high school diploma or GED.
Read, write, and speak English sufficiently to perform the job.
Remember specific details of incidents and persons.
Stand and walk for extended periods; sit, stoop, reach, and bend; and lift up to 50 pounds.
Maneuver throughout the casino, including stairwells and elevators.
Tolerate cigarette and cigar smoke, loud and noisy environments, and varied indoor and outdoor weather conditions.
Respond to visual and aural cues and work at a fast pace in stressful situations.

Nice To Haves

Previous guest service experience.
Previous security experience.
Proficiency in Microsoft Word and Microsoft Excel.

Responsibilities

Enforce company security regulations, including responding to challenging guest interactions and active threats and assisting with evacuations.
Protect the transfer of money, chips, and company assets.
Provide a safe environment for employees and guests.
Give directions and escort guests and employees as needed.
Represent the company and property while ensuring casino regulations are upheld.
Patrol all sections of the casino and property.
Conduct chip fills, marker transfers, and sensitivity key escorts.
Provide first aid, including CPR, when necessary.
Assist with lost and found.
Conduct interviews; investigate and document applicable incidents; and write reports as needed.
Maintain a professional demeanor and act as a role model representing Harrah’s Gulf Coast.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Enforce Project 21 procedures by monitoring for underage gamblers.
Suggest Caesars Rewards, the Caesars Rewards App, Play by CR, and Caesars Rewards Visa to guests.
Suggest products, services, and experiences to guests.
Respond calmly in crisis and stressful situations and make rational decisions when handling guest and employee issues.
Physically restrain individuals when a condition of arrest exists.
Perform other duties as assigned.