Security Officer, Zouk

Resorts World Las Vegas•Las Vegas, NV

13d

About The Position

The Security Officer helps create a safe environment for staff and guests while following venue rules and regulations and maintaining a high level of customer service. The role requires clear communication, including when de-escalating volatile interactions, and professional, rational responses to emergencies and pressure situations. The officer may restrain or remove intoxicated, disorderly, or insubordinate guests, consistent with company policy and applicable laws. The position responds to service calls and security incidents, evaluates situations, works toward resolution, and communicates status to management. It also supports crowd control, guest assistance, responsible vending guidelines, and coordination with local law enforcement and the Security Communications Center. Team members are expected to uphold the company’s core responsibilities as ambassadors who contribute to safety, security, cleanliness, and guest experience.

Requirements

Must be at least 21 years of age.
At least one year of previous security experience in a high-volume restaurant, nightclub, day club, pool operation, or similar or related field.
Ability to work varied shifts, including nights, weekends, and holidays.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
Must be able to read and print legibly.
Must be observant and quick to respond to various situations.
Ability to work under pressure in a fast-paced, busy, and somewhat stressful environment.
Proof of eligibility to work in the United States.
Alcohol Awareness Card.
CPR Card.
Nevada Gaming Registration.

Nice To Haves

Previous experience working in a day club or nightclub.
Previous experience working in a large, luxury resort setting.

Responsibilities

Report incidents of theft, vandalism, or rule violations.
Uphold law and order in the venue in conjunction with local law enforcement.
Administer first aid and assist injured guests or team members.
Answer guest questions and provide detailed information about the venue; communicate properly via radio.
Respond professionally and rationally in emergencies and high-pressure situations; restrain or remove intoxicated, disorderly, or insubordinate guests as appropriate.
Respond to calls for service, evaluate situations, work toward successful resolutions, and communicate status with management.
Respond to threats or acts of violence against patrons or employees and detain individuals if necessary, in accordance with company policy and applicable laws.
Maintain security and crowd control in areas of operation; report potential or actual security violations to management and the Security Communications Center (SCC), and request additional support as needed.
Check guest identification and follow responsible vending guidelines.
Address safety concerns by correcting them or notifying the appropriate department or individual.
Assist guests and notify the appropriate department or individual when additional assistance is needed.
Help maintain a clean environment by picking up trash or notifying the appropriate department or individual when further attention is required.