Security Officer - Security Services

Sutter Health•San Francisco, CA

About The Position

The Security Officer provides a secure and safe environment for patients, visitors, physicians, personnel, and volunteers so they can deliver or receive quality services with minimal threats to their personal well-being and property. The role patrols and monitors facility premises, observes and reports suspicious or unauthorized activities and unsafe conditions, and manages access control, keys, emergency response, and notifications. The officer assists staff, physicians, patients, and visitors with security-related needs, including monitoring and restraining violent patients. The role also investigates and documents facility incidents and liaises with staff and local law enforcement agencies.

Requirements

High school diploma or GED.
Proprietary Private Security Officer (PSO) certification and licensure.
One year of recent relevant experience.
General knowledge of security officer duties, with the physical and emotional maturity needed to exercise judgment and diplomacy in a healthcare environment.
Critical-thinking skills, decisive judgment, and ability to work with minimal supervision.
Ability to write incident reports and read business correspondence and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagram, or schedule-based instructions.

Responsibilities

Provide a secure and safe environment for patients, visitors, physicians, personnel, and volunteers.
Patrol and monitor facility premises.
Observe and report suspicious or unauthorized activities and unsafe conditions.
Control access and manage keys.
Respond to emergencies and make required notifications.
Provide security-related assistance to staff, physicians, patients, and visitors.
Monitor and restrain violent patients.
Investigate and document incidents involving the facility.
Liaise between facility staff and local law enforcement agencies.