Security Officer (Residences)

Auberge Collection•Dallas, TX

About The Position

A Security Officer at The Knox is first and foremost a hospitality professional. The role promotes and protects the safety, security, and well-being of hotel guests, residents, and Team Members while upholding The Knox’s service standards and atmosphere. Officers are expected to be warm, professional, discreet, and composed, with an approach centered on assistance, reassurance, and hospitality rather than intimidation or enforcement. The position maintains a visible and welcoming security presence throughout the hotel and private residences. It includes patrolling assigned areas, assisting guests and residents with verified access requests, monitoring security and life-safety systems, responding to concerns and emergencies, coordinating with hotel departments and emergency responders, and maintaining objective logs and incident reports. Officers also safeguard items received by Security and release them only to verified owners.

Requirements

Prior experience as a Security Officer or in a comparable safety, loss-prevention, or guest-service role.
Exceptional written and verbal communication skills, including the ability to write clear, factual, objective incident reports and communicate calmly under pressure.
Sound judgment, situational awareness, and emotional intelligence, with the ability to de-escalate and remain composed in dynamic situations.
Valid driver’s licence in good standing.
Availability to work a flexible schedule, including overnights, weekends, and holidays, consistent with the 24-hour needs of a hotel and residential community.
Current CPR, AED, and Basic First Aid certification from the American Heart Association or American Red Cross, or the ability to obtain certification.
A warm, composed, discreet, and service-oriented hospitality approach, with the judgment to protect an ultra-luxury environment.

Nice To Haves

Experience in a luxury hotel, residential, or resort environment is strongly preferred.

Responsibilities

Maintain a visible, welcoming security presence throughout the hotel and private residences.
Patrol assigned areas and document checkpoints and actions taken.
Identify and report safety hazards, unsecured doors, suspicious activity, and unusual conditions through timely activity logs and incident reports.
Assist guests and residents with access requests, following verification procedures and protecting their privacy.
Respond calmly and promptly to guest, resident, and Team Member concerns, using de-escalation to support a safe, service-focused environment.
Respond to accidents, medical situations, and emergencies; provide First Aid, CPR, and AED assistance within current certifications and coordinate with emergency responders.
Monitor CCTV, alarms, fire and life-safety panels, and access-control points; follow post orders and emergency procedures and participate in drills and training.
Coordinate with Front Office, Residences, Engineering, Talent & Culture, and other departments to support property safety.
Document incidents objectively and escalate them to the Director of Security or another appropriate leader.
Log and safeguard items received by Security and release them only to verified owners, following hotel procedures.