Security Officer

McLaren Health Care•Port Huron, MI

About The Position

Under general supervision, the Security Officer serves as a first responder to emergencies at the assigned facility. The role involves conducting periodic tours to secure areas, providing customer service, mitigating sudden behavioral occurrences, deterring crime, checking for irregularities, and inspecting protection devices and fire-control equipment. The officer assists with enforcing security- and safety-related regulations and protects hospital patients, visitors, staff, and property from hazardous conditions or criminal activity, including potential workplace violence.

Requirements

High school diploma or equivalent.
Valid state driver's license.
No criminal records or violations.
Driving record must comply with the approved insurance company's regulations.
Excellent oral and written communication skills, including the use of a personal computer and report writing.
Ability to endure the physical elements associated with outside work assignments.
Ability to deal with the public courteously and, when necessary, firmly.
Ability to perform under stressful situations, achieve work objectives, and maintain the hospital's community relations philosophy.
Knowledge of organizational and departmental policies, procedures, and guidelines.
Ability to maintain confidentiality in patient and personnel communications.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.

Nice To Haves

Training beyond high school in related programs.
Previous experience in the health care industry.
Associate degree in criminal justice, security administration, or a related field.
Six months of prior work experience.

Responsibilities

Make scheduled or assigned rounds inside and outside designated areas; investigate and document unusual or suspicious incidents and initiate corrective action as appropriate.
Assist other security personnel and hospital employees, and escort visitors to requested locations as needed.
Observe and document noncompliance with policies and procedures, including requirements related to identification badges, fire, disaster, electrical, safety, and infection control.
Complete required paperwork accurately and on time.
Handle confidential information discreetly and maintain the confidentiality of employee, patient, visitor, physician, hospital, and security-related information.
Respond promptly to calls from nursing and other hospital departments to assist with disorderly patients or visitors and emergency codes.
Follow established performance standards, including using the prescribed script when answering phone calls and interacting with customers entering or exiting the facility.
Participate in emergency preparedness drills, education, and planning as specified by system, operations, and departmental policies.
Perform other related duties as required and directed.
Support the mission and vision of McLaren Port Huron through behaviors that reflect and integrate its values, as evidenced by observation and peer and customer feedback.