Security Officer/ Parking Attendant

Highgate Hotels•Carolina, PR

About The Position

The Safety and Security Officer protects and communicates with hotel guests and employees. The position patrols the hotel premises, including parking areas, to maintain security and detect and report fire, security, and safety hazards or violations of hotel rules and regulations. The role also provides service and assistance to parking operations.

Requirements

High school diploma or equivalent; experience in a hotel or related field is preferred.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask, prioritize departmental functions, and meet deadlines.
Ability to handle problems by anticipating, preventing, identifying, and resolving them.
Ability to understand and apply complex information and data from various sources to meet objectives.
Ability to maintain confidentiality, show initiative, and anticipate guest or operational needs.
Ability to maintain a warm and friendly demeanor.
Ability to stand throughout the entire shift, climb and descend stairs, run, and physically deter individuals who pose a threat to employees or guests.
Heavy work capacity: exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Flexible scheduling and long hours may sometimes be required.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Use proper radio etiquette.
Maintain visual contact with the Front Desk/Night Auditor and the hotel front door by remaining in the lobby when not conducting property walks.
Maintain and review the daily activity log.
Keep guest and employee incident information confidential.
Brief Guest Services staff at the beginning and end of each shift.
Check visitor and employee identification as necessary and provide access to secured areas only to authorized personnel.
Maintain awareness of the legal limitations of the position under applicable local, state, and federal ordinances.
Assist guests to their rooms or help them enter their rooms according to hotel standards.
Respond to emergency situations, including medical and security emergencies and guest complaints; provide First Aid, CPR, or the Heimlich maneuver as necessary.
Investigate assault complaints and altercations, and assist outside agencies as necessary to maintain effective liaison.
Understand hotel and guestroom locking systems and monitor TV cameras, if applicable.
Challenge suspicious persons and check for safety hazards.
Complete clear and concise incident and accident reports.
Monitor employees entering and exiting the building.
Investigate property losses, guest and employee accidents and illnesses, and crimes against the hotel.
Document all deliveries.
Patrol assigned areas to ensure they are secure and free of unauthorized persons and disturbances.
Provide escorts to people carrying money and fulfill other escort requests.
Issue and inventory pagers, radio equipment, and keys daily, if applicable.
Attend required hotel meetings and training.
Maintain regular attendance, proper uniform and nametag, and high standards of personal appearance and grooming.
Comply with hotel standards and regulations, support productive and safe operations, and help identify problems and implement solutions.
Cross-train in other hotel-related areas and perform other duties as requested by management.

Benefits

Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law