71-302 Security Officer II

Ute Mountain Casino Hotel•Towaoc, CO

13d•Onsite

About The Position

Security Officers help maintain the safety, integrity, and hospitality of Ute Mountain Casino Hotel. They provide a secure environment for guests, employees, and property by enforcing policies, responding to incidents, conducting patrols, and delivering customer service. Officers are expected to maintain a visible but unobtrusive presence, use patience and understanding, practice de-escalation, and respond professionally and compassionately. The role is part of a tiered structure in which each level builds on the skills and responsibilities of the prior level. Security Officer II performs all Security Officer I duties and additionally conducts minor investigations, gathers witness statements for review, preserves scene integrity and potential evidence, takes initiative in incident response and begins leading scene management. The officer mentors Security Officer I team members, models professionalism, writes accurate reports and initiates preliminary documentation, and demonstrates proficiency in UMCH protocols and Title 31 awareness.

Requirements

Must be at least 21 years of age.
Must be able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License; background checks may be required.
Must possess a valid driver's license and be insurable under company policy.
Must demonstrate professionalism, reliability, accountability, and attention to detail.
Must demonstrate a strong work ethic, sound judgment, discretion, and confidentiality.
Must be able to work flexible hours, including nights, weekends, and holidays.
Must be fluent in spoken and written English.
Must be able to write legible and coherent reports.
High school diploma or GED required.
Prior experience in a security, law enforcement, or military environment is expected for the ideal Security Officer II candidate.
Should demonstrate confidence in incident response, solid report-writing ability, and maturity in handling sensitive situations discreetly and composedly.
Should lead by example, support team cohesion, and balance assertiveness with approachability.
Working knowledge of incident response, investigation basics, and policy enforcement.
Proficient in writing clear, accurate incident reports and taking witness statements.
Ability to mentor new security officers and support a cohesive team dynamic.
Familiarity with regulatory awareness, including Title 31, tribal gaming expectations, MICs, and SOPS.
Ability to maintain professionalism during challenging or emotional situations.

Responsibilities

Maintain a visible, professional, and approachable presence.
Use calm and respectful de-escalation techniques.
Enforce casino, tribal, and regulatory policies fairly and consistently.
Observe and report safety or policy concerns.
Remain at assigned posts or duties unless properly relieved, reassigned, or directed by a supervisor.
Respond promptly to emergencies, including medical incidents and evacuations.
Maintain confidentiality and accurate incident documentation.
Remain attentive during regulated gaming activities requiring security observation and oversight.
Balance policy enforcement with guest care.
Conduct routine patrols of interior and exterior property areas.
Monitor guest and employee behavior for safety and compliance concerns.
Provide courteous directions and assistance to guests and team members.
Report suspicious activity or policy violations to supervisors.
Assist with door checks, age verification, and guest escort requests.
Respond to medical calls and provide basic first aid until EMS arrives.
Record observations and complete assigned logs and incident reports.
Conduct minor investigations and gather witness statements for review.
Preserve scene integrity and protect potential evidence until relieved by supervisory personnel or appropriate authorities.
Take initiative in incident response and begin leading scene management.
Mentor Security Officer I team members and model professionalism.
Write accurate reports and initiate preliminary documentation.
Demonstrate proficiency in UMCH protocols and Title 31 awareness.