Security Officer II

Sutter Health•Roseville, CA

3d•$26 - $37

About The Position

Provides a secure and safe environment for patients, visitors, physicians, personnel, and volunteers to deliver or receive quality services with minimal threats to personal well-being and property. The Security Officer II patrols and monitors facility premises, observes and reports suspicious or unauthorized activities and unsafe conditions, controls access and keys, and responds to emergencies. The role provides security-related assistance to staff, physicians, patients, and visitors, including monitoring and restraining violent patients when necessary. It documents incidents and coordinates with local law enforcement agencies. The position conducts interior and exterior patrols, monitors surveillance equipment and access points, responds to alarms and emergency codes, and helps protect security-sensitive areas while maintaining patient privacy and HIPAA requirements. It responds to emergent situations using verbal de-escalation and crisis intervention as the primary approach, assists local authorities, and documents incidents accurately and promptly. The role also provides customer service, wayfinding, escorts, and assistance with routine concerns. At acute facilities, it supports safe operations in emergency departments and high-risk patient care areas, including behavioral health settings, and follows infant and pediatric security protocols.

Requirements

High school diploma or GED.
Proprietary Private Security Officer (PSO) certification.
California BSIS training to be verified by the hiring manager: 8 hours of Power to Arrest and Use of Force, 16 hours within 30 days, 16 hours within 6 months, 40 hours of total initial training, and 8 hours of annual refresher training.
One year of recent relevant experience.
General knowledge of security officer duties and the physical and emotional maturity needed to exercise judgment and diplomacy in a healthcare environment.
Ability to present as approachable, open, professional, and positive.
Ability to work collaboratively in a team with minimal supervision and demonstrate critical thinking and decisive judgment.
Ability to follow established procedures and respond effectively to routine and emergent situations.
Cultural sensitivity and ability to interact respectfully with diverse patient, visitor, and staff populations.
Ability to write incident reports and read business correspondence and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to solve practical problems involving a variety of variables and limited standardization.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.

Responsibilities

Conduct interior and exterior patrols to identify risks, deter criminal activity, and prevent fire, theft, misuse, and vandalism.
Inspect doors, windows, locks, access points, elevators, and fire escape stairwells, and report discrepancies.
Secure or unlock facility entrances at specified times and monitor surveillance equipment and facility premises.
Monitor and control access to security-sensitive areas and escalate access control system issues.
Respond to emergency codes, fire drills, alarms, and other emergency calls, including workplace violence, disturbances, combative patients, abduction risks, bomb threats, suspicious packages, evacuations, and chemical spills.
Use verbal de-escalation and crisis intervention techniques as the primary response to agitated, disruptive, or potentially violent individuals.
Remove or restrain individuals to a secure location when necessary and call local authorities when needed.
Assist local authorities, including police and fire departments.
Report unusual circumstances to the lead, supervisor, and/or manager.
Document observations, incidents, witness statements, actions taken, and outcomes clearly, accurately, and promptly.
Maintain a professional, service-oriented approach with patients, visitors, physicians, volunteers, students, and staff.
Serve as a first point of contact for security assistance, answer general questions, assist with lost and found, and help resolve routine concerns.
Identify people with special needs and provide appropriate assistance, wayfinding, and escorts as needed.
At acute facilities, provide a security presence in the emergency department and support safe, controlled environments in high-risk patient care areas.
Accept individuals on 5150 and 1799 holds and work with law enforcement to support their safe arrival and settlement at the facility.
Follow infant and pediatric security protocols, including abduction prevention procedures and Code Pink activation.
Maintain awareness of patient privacy and HIPAA requirements during security activities.
Provide security education and conduct fire drills as instructed by leadership.